Managed Services - ASM

Job description

Globant is hiring for **Enterprise Applications Service Manager - Leadership role** An Enterprise Applications Service Manager focused on commercial growth maximizes the business value of SAP, Salesforce, and Oracle estates. They identify expansion opportunities while maintaining strict operational standards for Business-As-Usual (BAU) environments. **Senior Enterprise Applications Service Manager (Commercial & Operations)** We are seeking a commercially minded Senior Enterprise Applications Service Manager. You will manage our SAP, Salesforce, and Oracle estates with a dual focus: driving platform adoption to unlock upsell and cross-sell opportunities, while ensuring best-in-class SLAs for BAU operations. Experience: 13- 21 years Location: Pune **Core Responsibilities** - **Commercial Growth:** Analyze platform usage data to identify gaps, recommending SAP, Salesforce, and Oracle add-ons, modules, or user-tier upgrades to drive upsell and cross-sell revenue. - **BAU SLA Governance:** Establish, monitor, and enforce best-in-class Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with vendors to ensure near-zero downtime. - **Value Realization:** Partner with business units to ensure they maximize their current software investments, turning technical capabilities into measurable business value. - **Incident & Change Ownership**: Oversee major incident management and change control processes, protecting BAU stability during platform expansions. - **Cross-Functional Advisory**: Serve as the strategic liaison between technical delivery teams, sales enablement, finance, and executive stakeholders. **Key Requirements** • **Experience**: 14+ years of Industry experience with relevant 7+ years managing enterprise software environments (SAP, Salesforce, Oracle), with a proven track record of driving software adoption and commercial expansion. • **Commercial** **Acumen**: Strong experience in software asset management (SAM), contract negotiation, licensing models, and identifying cross-sell pathways. • **Operational** **Excellence**: Deep expertise in ITIL/ESM frameworks, with a history of delivering high-availability BAU support and strict SLA enforcement. • **Stakeholder** **Influence**: Exceptional communication skills, with the ability to build business cases for platform expansion and present them to C-level executives. • **Education**: Bachelors degree in Business, Information Technology, or a related field; relevant platform or ITIL certifications preferred.