Manager | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

Job description

Job requisition ID :: 107284 Date: Jun 26, 2026 Location: Bengaluru Designation: Manager Entity: Deloitte Touche Tohmatsu India LLP **Job Description – Senior Consultant, Order Management System (OMS)** **Job Title:** Senior Consultant – Order Management System (OMS) **Experience:** 7-10 Years **Location:** Bangalore/ Noida/ Delhi **Employment Type:** Full-Time **Role Summary** We are seeking an experienced Senior Consultant with strong expertise in Order Management Systems (OMS) to lead solution design, implementation, integration, and optimization initiatives across omnichannel retail, e-commerce, supply chain, and fulfillment environments. The ideal candidate will possess deep functional and technical knowledge of OMS platforms and be capable of driving end-to-end transformation programs. **Key Responsibilities** - Lead OMS implementation, enhancement, and support projects. - Gather and analyze business requirements related to order lifecycle management. - Design scalable OMS solutions covering order capture, orchestration, fulfillment, inventory visibility, returns, and customer service. - Conduct workshops with business stakeholders and translate requirements into functional and technical specifications. - Configure OMS applications and oversee customization activities where required. - Integrate OMS with ERP, WMS, TMS, CRM, e-commerce platforms, payment gateways, and third-party logistics providers. - Drive solution architecture discussions and recommend best practices. - Support SIT, UAT, performance testing, and production deployment activities. - Identify process improvement opportunities and optimize order fulfillment workflows. - Provide leadership and mentoring to junior consultants and development teams. - Manage stakeholder communications and project governance activities. **Required Skills & Experience** - 8+ years of experience in Order Management Systems implementation and consulting. - Strong understanding of: - Order Capture & Processing - Order Orchestration - Inventory Management & ATP - Fulfillment & Shipment Management - Returns & Reverse Logistics - Omnichannel Retail Processes - Experience with one or more OMS platforms: - IBM Sterling Order Management - Manhattan Active Omni - Oracle Order Management Cloud - SAP Order Management - Salesforce Order Management - Experience integrating OMS with ERP, WMS, CRM, and e-commerce platforms. - Knowledge of APIs, REST/SOAP services, EDI, XML, JSON, and middleware technologies. - Strong business process mapping and solution design skills. - Excellent stakeholder management and communication skills. **Preferred Qualifications** - Bachelor's or Master's degree in Engineering, Computer Science, Information Systems, or related field. - OMS platform certifications preferred. - Experience in Retail, E-commerce, Consumer Goods, Manufacturing, or Supply Chain domains. - Familiarity with Agile/Scrum delivery methodologies. - Experience with cloud-based OMS solutions. **Key Competencies** - Solution Architecture - Business Consulting - Requirement Analysis - Stakeholder Management - Project Leadership - Process Optimization - Problem Solving - Team Mentoring **Preferred Skills** - Experience with Microservices Architecture. - Knowledge of Cloud Platforms (AWS, Azure, GCP). - DevOps and CI/CD exposure. - Analytics and reporting tools experience.