Manager: Analytics & Growth Agency Transformation - Mumbai

Job description

**Job Purpose** To drive recruitment of high-quality insurance agents through effective planning, execution and governance of the FLS (Front Line Sales) network. The role focuses on building a strong agency workforce, ensuring consistent talent inflow, improving agent productivity, and strengthening the recruitment capability of the field sales team. **Key Responsibilities** - Recruitment Strategy & Planning - Design and implement a comprehensive recruitment strategy to achieve monthly and annual agent recruitment targets. - Translate organizational growth objectives into regional and branch-level recruitment plans. - Develop FLS capacity and productivity plans to ensure optimal manpower availability for agent recruitment. - Identify new sourcing channels (referrals, digital, campus, local activations) to broaden recruitment reach. - Execution & Governance - Drive FLS hiring effectiveness and ensure each FLS meets agent recruitment productivity norms. - Monitor recruitment funnel metrics – prospecting, interviews, licensing, and activation – and address drop-offs. - Conduct weekly/monthly recruitment reviews with Zonal/Regional/Branch Heads to track performance and action plans. - Implement recruitment dashboards and MIS for real-time performance visibility. - Capability Building - Strengthen recruitment capability of the FLS and Sales Leaders through training, tools, and best practices. - Partner with L&D to design and roll out Recruitment Excellence Programs for the sales force. - Develop recruitment champions and reward high-performing FLS for consistent agent onboarding. - Process Excellence & Compliance - Ensure compliance with IRDAI licensing norms and documentation requirements. - Drive adherence to recruitment SOPs, background checks, and quality standards for agent onboarding. - Collaborate with Operations and HR to ensure seamless agent onboarding and activation processes. - Analytics & Insights - Use data analytics to forecast recruitment trends, identify underperforming zones, and predict shortfalls. - Track recruitment cost metrics (cost per agent hired, active agent ratio, etc.) to ensure efficiency. - Provide strategic insights to leadership for decision-making and manpower planning.