Manager/Assistant Manager - Accounts Receivable

Job description

**Key Responsibilities** **1. Collections & Accounts Receivable Management** - Lead AR operations including collections, customer account management, overdue follow-up, escalation handling, and collection strategy execution to improve cash flow and reduce aged receivables. - Review AR aging, past due balances, collection effectiveness, and customer payment behavior to identify high-risk accounts and drive timely corrective action. - Develop and monitor collection strategies, payment follow-ups, and escalation plans while maintaining strong customer relationships and business alignment. **2. Cash Application, Reconciliations & Month-End Close** - Oversee cash application activities, unapplied cash resolution, customer account reconciliations, and accurate maintenance of AR balances. - Drive timely month-end close activities, reporting submissions, reconciliations, journal support, and audit readiness for AR-related processes. - Ensure accuracy, completeness, and control compliance across receivables reporting, reconciliation, and close deliverables. **3. Dispute Management & Customer Escalations** - Manage customer disputes, deductions, billing issues, short payments, and escalations to ensure timely resolution and minimize payment delays. - Coordinate with Sales, Operations, Billing, Customer Service, and Finance teams to resolve root causes and prevent recurring disputes. - Act as an escalation point for critical customer and stakeholder issues, ensuring professional communication and timely closure. **4. Reporting, Analytics & Business Insights** - Prepare, review, and present AR performance reports, KPI dashboards, aging analysis, collection trends, and business insights for leadership reviews. - Monitor and drive key metrics including DSO, overdue percentage, collection effectiveness, cash collection performance, dispute resolution cycle time, unapplied cash, SLA adherence, and aging reduction. - Use data analysis and business intelligence to identify risks, opportunities, process gaps, and improvement actions that support working capital objectives. **5. Stakeholder Management & Governance** - Lead governance reviews, stakeholder meetings, business performance discussions, and escalation forums with Finance, Sales, Operations, regional teams, and leadership. - Build trusted relationships with internal and external stakeholders and drive alignment on AR priorities. - Support migrations, transitions, global initiatives, and cross-functional projects by ensuring AR process readiness and operational continuity. **6. Process Excellence, Automation & Digital Transformation** - Identify and implement automation, standardization, process improvement, and continuous improvement opportunities across AR and O2C operations. - Leverage Power BI, Microsoft SharePoint, Power Automate, RPA technologies, and reporting tools to improve visibility, productivity, governance, and control effectiveness. - Drive SOP development, process documentation, governance routines, and best-practice adoption across the AR function. **7. Compliance, Controls & Audit Support** - Ensure compliance with company policies, SOX controls, internal control requirements, audit standards, and AR procedures. - Maintain complete, accurate, and audit-ready documentation for AR operations, reconciliations, reporting, and control activities. - Support internal and external audits by providing timely evidence, explanations, and remediation actions where required. **Educational Qualification** - Bachelor's degree in Commerce, Finance, Accounting, or equivalent discipline (mandatory). - Postgraduate qualification M.Com / MBA (Finance) preferred. - CA, CMA, ICWA, ACCA, or equivalent professional qualification, either full or semi-qualified, preferred. **Work Experience** - **5+years** of relevant experience in Accounts Receivable / Order to Cash / Finance & Accounting Shared Services domain. - Prior experience in Global Business Services (GBS) / Shared Services / Captive setup preferred. - Experience of working with US-based customers or stakeholders is strongly preferred. - Exposure to process transitions, migrations, or transformation projects is an added advantage. - Experience supporting U.S. business operations, global stakeholders, transitions, cross-regional AR initiatives. - Hands-on experience in collections, dispute management, cash application, reconciliations, AR reporting, and month-end close activities. - Strong understanding of O2C lifecycle, AR controls, SLA/KPI management, customer escalation handling, and working capital drivers. - Experience with Oracle R12 and/or SAP ERP, advanced Microsoft Excel, reporting tools, reconciliations, and dashboard-based performance monitoring. - Excellent communication, negotiation, stakeholder management, influencing, problem-solving, and conflict resolution skills. - Knowledge of SOX compliance, internal controls, audit support, Lean principles, process standardization, and continuous improvement methodologies. - Ability to work independently in a fast-paced global environment with mandatory work from office and flexibility to support U.S. business hours **Please note that this is a US Shift role with the shift timing of 6PM IST to 3 AM IST, with 5 days work from office. Company provided transport is available.**