Manager, Benefits Administration Services

Job description

**Job Track Description:** - Achieves goals through the work of others. - Management responsibilities include performance appraisals, pay reviews, training and development for three or more employees. - Requires broad technical expertise and company/industry knowledge. - Accountable for functional, operational and/or program management. - Management responsibilities include hiring terminating decisions, performance appraisals, pay reviews, training and development for three or more employees. **Functional Knowledge** - Requires indepth understanding of concepts, theories and principles in own discipline and growing knowledge of other disciplines. **Business Expertise** - Translates strategy/priorities into work product. **Impact** - Impacts the level of service and the teamability to meet quality, volume, and timeliness objectives. - Guided by policies, resource requirements, budgets and the business plan. **Leadership** - Manages a generally homogeneous team; builds engagement in teams to meet service and/or operational challenges. - Approves OT/ operational expenses/ rollup data to provide recommendations. **Problem Solving** - Identifies and resolves technical, operational and organizational problems. - May participate in solving problems across a matrix. **Interpersonal Skills** - Guides, influences and persuades others either internally or lower complexity external customers or agencies. **Responsibility Statements** - Leads day-to-day functions and activities across Business Administration, including people management and operational subjects. - Drives innovation and efficiencies of business opportunities, applying processes improvements and / or new systems. - Responsible for compliance and organizational policies and local regulations. - Responds to ongoing delivery queries, escalations including participant account updates and discusses open issues log during client meetings. - Identifies and monitors volume driven trend activities to develop strategic recommendations for client and internal partners for continuous improvement. - Engages client or vendor to gather requirements for applicable changes. - Provides resolution to a range of complex processes, ensure performance and quality standards, and identify opportunities for cross-client standardization. - Responsible for routine maintenance and updates to continuity plan.