Manager

Job description

Job Description Manager Operations **Experience:** 7+ Years **Industry:** Aviation Key Responsibilities - Lead and manage day-to-day operations and customer support teams. - Ensure smooth execution of operational processes and service excellence. - Manage customer escalations, social media queries, and ticket resolution. - Handle **Online Reputation Management (ORM)** across digital platforms. - Monitor team performance, prepare MIS reports, and drive process improvements. - Coordinate with internal teams and external stakeholders. Required Skills & Experience - 7+ years of experience in the **aviation industry**. - Strong knowledge of the **entire airport ecosystem** and all airport processes, including passenger handling, check-in, boarding, baggage, airline, ground handling, terminal operations, and customer service. - Experience in managing customer support teams. - Hands-on experience in **CRM, ORM, social media query management, and escalation handling**. - Proficient in **MS Excel, PowerPoint, and MS Office**. - Excellent communication skills in English. - Strong leadership, multitasking, problem-solving, and stakeholder management skills. - Professional, presentable, and customer-focused.