Manager, Business Services

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Key Responsibilities Project Planning & Documentation • Set up project frameworks and prepare comprehensive project documentation   • Define project briefs and prepare detailed project schedules, training and transition schedules for client review and sign-off   • Develop move processes, documentation, checklists, and protocols   Vendor Management & Procurement • Create scope documents and run RFP processes to identify suitable move vendors   • Evaluate and finalize move vendor partnerships based on technical capabilities, pricing, and service quality • Negotiate contracts and service level agreements with selected move vendors • Monitor vendor performance throughout project execution and ensure compliance with agreed standards • Manage availability of additional resources (trucks, executives) as requested for crisis troubleshooting   Strategic Sourcing Manager • Develop comprehensive sourcing strategies aligned with organizational objectives • Execute multiple concurrent sourcing projects from initiation to completion • Lead complex negotiations with vendors and suppliers to achieve optimal terms • Apply strong commercial acumen to evaluate market conditions and supplier capabilities • Utilize data analytics to drive sourcing decisions and identify cost-saving opportunities • Engage with internal clients to understand requirements and manage stakeholder relationships • Prepare and deliver detailed reports on sourcing performance and project outcome Stakeholder Management • Identify stakeholders and move teams, engaging them to confirm roles and responsibilities   • Coordinate with client Workplace Teams and authorized representatives for complete move process execution   • Facilitate ongoing meetings, coordination, and management of stakeholders throughout the project lifecycle   Operational Execution • Conduct pre-move site readiness inspections at source and destination locations   • Oversee mock moves prior to actual movement activities   • Manage packing, loading, transportation, and placement of assets including matching packing lists at source and destination   • Coordinate with relevant stakeholders (like IT, Security, and Finance teams) for gate pass approvals and asset movement authorization   Quality Assurance & Safety • Conduct safety briefings and training for move teams, including packers and movers   • Perform second-level checks of materials received at destination sites   • Ensure verification of items per packing lists and obtain client sign-offs for handover completion   Required Qualifications • Bachelor's degree in Business Administration, Project Management, or related field • 5+ years of experience in move management, project management, or facility operations • Strong organizational and multitasking abilities to manage multiple phases simultaneously • Excellent communication and stakeholder management skills • Experience with vendor management, contract negotiations, and RFP processes • Knowledge of safety protocols and regulatory compliance requirements Preferred Qualifications • Experience in corporate real estate or facility management • Background in change management and operational excellence initiatives • Procurement and vendor management certification Key Competencies • Leadership and team coordination • Risk management and problem-solving • Attention to detail and quality focus • Client service orientation • Adaptability and crisis management capabilities • Vendor relationship management and contract negotiation skills This role reports to the Senior Director, Business Operations and will work closely with cross-functional teams to ensure successful project delivery within agreed timeframes and budgets. Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to gene