Manager - Cloud & Security Customer Service Operations - Network

Job description

**Job Title: Software Architect (Network Automation & DevOps)** **Location:** India **Experience:** 8+ years (preferred) **Employment Type:** Full-Time **Role Summary** We are seeking an experienced Software Architect to lead the design and implementation of scalable, secure, and maintainable network automation systems. This role focuses on building enterprise-grade automation frameworks, driving standardization, and integrating best practices across CI/CD environments. The architect will define target architecture, automation patterns, and governance frameworks, while collaborating closely with platform, security, and engineering teams to align with business and technology strategy. **Key Responsibilities** **1. Strategy** - Define the target automation architecture and roadmap aligned with enterprise goals - Drive simplification, standardization, and reuse across platforms - Evaluate and recommend strategic automation solutions based on emerging technologies and long-term business needs **2. Business Alignment** - Translate business and operational requirements into scalable automation designs - Enable faster delivery of network services by reducing manual effort and increasing reliability - Ensure automation initiatives align with business outcomes and operational priorities **3. Processes & Engineering Excellence** - Champion CI/CD strategies, GitOps practices, and Infrastructure-as-Code (IaC) - Work with tools and frameworks such as: - Azure DevOps (ADO) - Python - Ansible - Open Policy Agent (OPA) - Containerisation (Docker/Kubernetes preferred) - Define and enforce automation development standards (coding practices, SDLC) - Drive: - Templating and modularization - Version control and reusable automation frameworks - Ensure consistent, scalable, and governed automation delivery across environments **4. People & Talent** - Mentor engineers on automation design, tooling, and best practices - Promote a DevOps and automation-first culture - Support skill development through: - Training - Documentation - Knowledge-sharing initiatives **5. Risk Management** - Address technical debt and ensure secure automation architecture - Embed security and compliance requirements within automation lifecycle - Implement controlled deployment, testing, and rollback strategies to mitigate risk **6. Governance & Standards** - Define and enforce automation design principles and architectural standards - Establish documentation frameworks ensuring traceability and auditability - Govern automation pipelines, scripts, and configurations - Collaborate with security and platform teams to ensure regulatory compliance **Core Technical Skills** - Strong expertise in: - Automation frameworks and architecture design - CI/CD pipelines and DevOps practices - Infrastructure-as-Code (IaC) - Proficiency in: - Python (preferred) - Automation tools such as Ansible - Experience with: - Azure DevOps (or similar CI/CD platforms) - GitOps workflows - API-driven automation **Architecture & Design** - Experience in defining scalable, modular, and reusable automation architecture - Strong understanding of standardisation and platform engineering principles **Experience** - Proven experience designing and implementing enterprise-scale automation solutions - Strong exposure to network automation and infrastructure environments - Experience in banking or regulated industries preferred