Manager [Customer Success]

Job description

- Manage and nurture existing customer relationships to ensure high levels of satisfaction and long-term retention - Proactively identify opportunities to upsell, cross-sell, and generate customer referrals - Act as the primary point of contact for customers, addressing queries, concerns, and escalations promptly - Conduct customer meetings, presentations, and product demonstrations both virtually and in person - Travel across PAN India to meet clients, build relationships, and strengthen brand presence - Collaborate with internal teams (Sales, Product, Support, Operations) to ensure seamless customer experience - Track customer health, engagement metrics, and feedback using CRM and other digital tools - Provide insights and reports on customer performance, retention trends, and referral outcomes **Qualifications** - Strong experience in Customer Success, Customer Retention, and Referral Management - 3–5 years of proven experience, preferably in HR Tech/SaaS/IT Solutions - Excellent verbal, written, and presentation skills - Ability to build trust and long-term relationships with diverse stakeholders - Willingness to travel extensively across India - Tech-savvy with experience using CRM systems, collaboration tools, and digital platforms - Problem-solving mindset with a customer-first approach Additional Information - Market competitive salary - One of the best ESOP programs - Group health insurance and other financial benefits - Meritocratic culture with the promise of rapid career progression - Experience of a growing company with a focus on personal growth - Opportunity to work with the Founding Team 5 days working from Office (Mon-Fri)