Manager - Debt Management Services - SME

Job description

**Job Purpose** This position is open with Bajaj Finance ltd.**Duties and Responsibilities** - Responsible for Field Debt Collection of Credit Card in the respective location. - Personal Visit to high POS and Critical customers. - Identifying the Collection Agencies in the respective Location for Capacity building. - Managing Agencies and Collection Executives of Agency. - Ensuring timely allocation in automated or manual environment. - Delivery of Critical Collection Performance metrics in the location for Cards. - Ensuring legal guidelines are complied for entire collection structure in letter and sprits. - Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. - Ensure adherence to the Code of Conduct. - Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. - Handle customer issues escalations. - Ensuring documented feedback and action taken on all cases in soft buckets. - Ensuring adequate Feet on Streetavailability bucket-wise / segment-wise. - Report for support on mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action. - Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location. **Required Qualifications and Experience** - Demonstrated success & achievement orientation. - Good communication skills. - Negotiation Skills - Strong bias for action & driving results in a high performance environment. - Demonstrated ability to lead from the front. - Good Interpersonal skills. - Working knowledge of computers.