Manager Distribution

Job description

**Career Area:** Supply Chain and Logistics **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Summary** Provides guidance and supervision to ensure the accomplishment of India Logistics / Export consolidation and India Distribution centre goals, including those related to budget and cost structure. **What You Will Do** - Making workflow decisions under the direction of management. Improving service levels and costs for India Logistics / Export consolidation and India Distribution centre operations. - Supervising and motivating Logistics Operations employees through effective coaching and training, clear communication of job expectations, and positive reinforcement of exemplary performance; maintaining a positive distribution centre working environment. - Implementing productivity, quality, and service standards. Resolving problems and identifying areas for improvements. Contributing performance data to strategic plans and reviews. - Ensuring all equipment receives preventative maintenance and repairs, as necessary. - Adhering to requirements and procedures for safety regulations. Degree Requirement Any Degree with minimum three years of experience. **What You Have** Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Basic Understanding: - Explains the importance of accuracy in own function or unit. - Identifies tasks or outputs that require accuracy and detail-level attention. - Identifies the procedures for making sure that results are mistake-free. - Describes consequences of errors within own unit or function. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment. Level Basic Understanding: - Explains characteristics and steps in an effective decision-making process. - Identifies issues and communicates with others when a decision needs to be made. - Names decision makers in own environment and cites examples of past decisions. - Describes types of decisions incumbent may and may not make in own job or function. Logistics Centre Management: Knowledge of Logistics centre management; ability to operate a warehouse or Logistics centre that handles the flow of goods from supplier to production to customer. Level Basic Understanding: - Describes the role of a Logistics centre in the supply chain. - Cites examples of disruptions to the Logistics process and common resolutions to these. - Explains basic performance measurements for a Logistics centre. - Demonstrates understanding of the processes for managing an inventory Logistics centre. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours. Level Basic Understanding: - Describes non-verbal behaviours that influence the interpretation of the message. - Cites examples of effective and ineffective communications. - Explains the importance of effective business communication. - Speaks/writes using correct language, mechanics, and gestures. Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance. Level Basic Understanding: - Demonstrates an understanding of performance management concepts. - Describes organization's performance management process. - Explains organization's core performance factors and ratings. - Participates in own performance review or performance checkpoint session. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Level Basic Understanding: - Seeks help to modify priorities as new information surfaces or conditions change. - Demonstrates the ability to estimate the time and resources required to complete tasks. - Identifies own key assignments, schedules, and process steps. - Applies the concept of 'critical path' in order to complete work in a timely manner and keep larger tasks on track. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: - Explains the value of a disciplined approach to problem solving. - Describes problem reporting and escalation practices. - Utilizes accepted procedures for problem analysis and resolution. - Identifies key aspects of problem-solving techniques used in own area. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Basic Understanding: - Cites personal experiences of receiving excellent customer service. - Describes examples of poor, mediocre, and excellent service. - Explains how managing customer perceptions and expectations enhances customer service. - Describes several important business benefits