Manager – Employee Data Management (HR Shared Services)

Job description

**Introduction** **Role Overview** The **Manager – Hire to Retire (H2R)** will lead end-to-end HR service delivery operations covering the full employee lifecycle — from onboarding to offboarding — within a shared services environment. This role will be responsible for ensuring seamless service delivery, process excellence, and continuous improvement across all H2R processes while managing a global stakeholder base and a team of HR operations professionals. **Your Role And Responsibilities** - Oversee and manage the entire employee lifecycle processes including onboarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations. - Lead a team of HR Shared Services associates to ensure timely, accurate, and high-quality service delivery in line with defined SLAs and KPIs. - Act as a single point of contact for global/regional HR, business leaders, and COEs for Hire-to-Retire related operations. - Drive process optimization, standardization, and automation initiatives across the H2R value chain. - Ensure compliance with organizational policies, audit standards, and data privacy norms. - Manage HR systems (e.g., Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy and reporting integrity. - Partner with Payroll, Finance, IT, and other support functions for smooth cross-functional operations. - Identify and resolve operational challenges, implementing root-cause analysis and corrective actions. - Prepare and publish metrics, dashboards, and governance reports for leadership review. - Coach, mentor, and develop team members to build a high-performing HR Operations function. - Support transition and stabilization of new processes into the shared services model. **Preferred Education** Master's Degree **Required Technical And Professional Expertise** - 8–10 years of total experience with a minimum of 4–5 years in HR Shared Services / HR Operations managing the Hire-to-Retire lifecycle. - Proven experience in people management, service delivery, and stakeholder engagement at a global or regional level. - Strong understanding of HR processes, systems, and policies (Workday / SAP / Oracle HCM preferred). - Demonstrated ability to manage metrics, SLAs, and continuous improvement projects. - Strong analytical, problem-solving, and process-orientation skills. - Excellent communication and interpersonal skills to work with cross-functional and global teams. - Flexibility to work in night shifts (US time zone). **Preferred Technical And Professional Experience** - Bachelor’s degree in Business Administration, Commerce, or a related field. - MBA / PGDM in Human Resources preferred. **Nice To Have** - Exposure to global HR service delivery and process transition environments. - Experience in automation tools / HR analytics (Power BI, Tableau, etc.). - Certification in Lean, Six Sigma, or Project Management.