Manager - Employee Data Management

Job description

**Introduction** A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. **Your Role And Responsibilities** - Oversee and manage the entire employee lifecycle processes including onboarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations. - Lead a team of HR Shared Services associates to ensure timely, accurate, and high-quality service delivery in line with defined SLAs and KPIs. - Act as a single point of contact for global/regional HR, business leaders, and COEs for Hire-to-Retire related operations. - Drive process optimization, standardization, and automation initiatives across the H2R value chain. - Ensure compliance with organizational policies, audit standards, and data privacy norms. - Manage HR systems (e.g., Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy and reporting integrity. - Partner with Payroll, Finance, IT, and other support functions for smooth cross-functional operations. - Identify and resolve operational challenges, implementing root-cause analysis and corrective actions. - Prepare and publish metrics, dashboards, and governance reports for leadership review. - Coach, mentor, and develop team members to build a high-performing HR Operations function. - Support transition and stabilization of new processes into the shared services model. **Preferred Education** Master's Degree **Required Technical And Professional Expertise** - 8–10 years of total experience with a minimum of 8-10 years in HR Shared Services / HR Operations managing the Hire-to-Retire lifecycle. - Proven experience in people management, service delivery, and stakeholder engagement at a global or regional level. - Strong understanding of HR processes, systems, and policies (Workday / SAP / Oracle HCM preferred). - Demonstrated ability to manage metrics, SLAs, and continuous improvement projects. - Strong analytical, problem-solving, and process-orientation skills. - Excellent communication and interpersonal skills to work with cross-functional and global teams. - Flexibility to work in night shifts (US time zone).