Manager, Enterprise Operations

Job description

**Our Purpose** *Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.* **Title and Summary** ### Manager, Enterprise Operations ### Overview • Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation. • Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users. • Manage those who monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes. • Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement. • Have you worked in a control center environment? • Do you like to triage and drive events to resolution? • Do you like to interact with Customers, vendors, and support teams on a global scale? Shift : Night Shift - 18:30 IST to 06:30 IST - 12 hours Sun - Wed (alternate) Role • Plan, coordinate and implement change within the network environment. • Provide business knowledge and technical support for department. • Provide leadership, direction and supervision to staff. • Ensure area is adequately staffed and managed; personnel have appropriate training and skills resulting in successful behaviors. • Perform strategic planning, financial planning, administration and management of department. • Provide technical and advisory support for staff to ensure the development and implementation of applications. • Provide management level status reports. • Coordinate multiple project efforts. All about You • Bachelor’s Degree or equivalent work experience. • People management experience. • Advanced-level knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS). • Expert -level ability to perform post-event analysis. • Management experience applying extended expertise of principles, theories and concepts. • Advanced knowledge and experience with multiple functions within an organization. • Experience in developing and managing departmental budget. • Demonstrates the ability to function in 5 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 4 areas. • Advanced UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. • Effective problem and troubleshooting skills. • Effective written and verbal communication skills. • Effective organization skills. • Effective interpersonal skills. ### ### **Corporate Security Responsibility** - Abide by Mastercard’s security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.