Manager

Job description

Job Description: na Responsibilities: Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. Documented monthly performance review of Agents and Assistant Managers. Executive quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of nonmetric based parameters. Mentor Agents and Assistant Managers Drive reward and recognition activity on the floor. Get participation and create enthusiasm. Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others Review Performance of the KPIs on a near term basis and develop plans for improvement in performance. Interact with clients and process owner on a regular basis to review progress, recommend action plan and suggest improvement Ensure compliance with internal policies and procedures, external regulations and information security standards Continuously improve on Domain, Data and Digital knowledge by attending training and on job training Qualifications: Graduate. 7-10 years of experience