Manager - F&A Services - Country Management - Chennai

Job description

**What we are looking for:** - Experience of minimum 8 to 13 years with relevant hands-on experience in BPO/ Shared Service Centres and preferable from Shipping industry with extensive knowledge on entire Finance & Accounting processes. - Extensive knowledge of the entire Finance and Accounting function, with significant hands-on experience in at least two F&A process areas such as P2P, OTC, or R2R. - CA/ICWA or a Graduate from Finance & Accounting stream. **About the role:** - Building and strengthening strong working relationships across GBSI Delivery teams, Agency Finance, RO, HO, and other key stakeholders to ensure smooth collaboration and effective communication. - Drive and implement improvements and process changes to enhance operational effectiveness and overall performance. - Analyse KPIs and implement corrective actions to reduce GBSI queries. - Drive Delivery team to take necessary actions and decisions related to GBSI GL, AP, AR, Cost Control, and bank aged items. - Analyse KPIs and evaluate requests from the Agency Finance team to drive timely decisions. - Work Schedule: Candidates must demonstrate flexibility to accommodate shifts and adjust to varying schedules as required the business needs. **Ensure 1st level of control and analysis** - Ensure 1st level of controls to avoid any back-and-forth process with Agencies and analysis on; BS and P&L Variance / Cost allocation / Safran consolidation package. **Supervise, validate and produce** - Control check on bank reconciliations, monthly accounting, and representation letters with the CFO. - Oversee statutory audits and coordinate with Internal Audit. - Ensure direct engagement between GBSI teams and customers, suppliers, and internal stakeholders. - Drive the delivery team & supervisor to resolve customer and supplier discrepancies. - Review agency scorecards and identify improvement opportunities. - Support FIPP in driving standardization initiatives across agencies/clusters. - Collaborate with offsite and regional teams to understand customer expectations and translate them into process improvements. **Note**: This is a managerial-level requirement. Based on the candidate’s evaluation, the exact designation will be determined.