Manager - Facility

Job description

**Job Title** Manager - Facility **Job Description Summary** **Job Description** BUSINESS LINE Integrated Facilities Management **REPORTING TO** Operation Manager - Overall Facility Management - Act as the single point of contact (SPOC) for all facility-related matters - Ensure smooth day-to-day operations across all services - Drive SLA/KPI adherence and continuous service improvement - Manage client expectations and deliver high service standards - Technical Services Management - 1 Operations & Maintenance - Oversee MEP systems (Electrical, HVAC, DG, UPS, Fire & Life Safety) - Ensure 100% compliance to preventive maintenance schedules (PPM) - Handle breakdown maintenance with minimal downtime - Monitor critical equipment performance and uptime - 2 Vendor & AMC Management - Manage all technical vendors and AMCs - Ensure SLA compliance and performance tracking - Validate service reports, work completion, and invoices - 3 Compliance & Safety - Ensure statutory compliance (electrical, fire, lift, etc.) - Conduct safety audits, risk assessments, and mock drills - Implement emergency response procedures - Soft Services Management - 1 Housekeeping (HK) - Ensure high standards of cleanliness and hygiene - Manage manpower deployment, attendance, and performance - Conduct periodic quality audits and inspections - 2 Pantry / Cafeteria - Oversee pantry operations and service quality - Ensure hygiene, food safety, and service excellence - Arrange training and continuous improvement initiatives - Team Management & Leadership - Lead a team of technical staff, HK, pantry, Vendor management - Ensure adequate manpower planning, rostering, and backfilling - Conduct team training, performance reviews, and skill development - Drive discipline, motivation, and productivity within the team - Address grievances and ensure a positive work environment - Client & Stakeholder Management - Build strong relationships with client stakeholders - Conduct regular review meetings and present performance reports - Handle escalations, complaints, and feedback effectively - Ensure alignment with client standards and expectations - Financial & Commercial Management - Manage site budgets, OPEX, and cost control initiatives - Validate vendor invoices and billing accuracy - Identify cost-saving opportunities without compromising service quality - Reporting & Documentation - Prepare daily, weekly, and monthly MIS reports - Maintain records for audits, compliance, and operations - Utilize CAFM/IWMS tools for tracking and reporting - Key Skills & Competencies - Strong knowledge of MEP systems & facility operations - Expertise in managing soft services (HK, pantry, security) - Excellent team leadership and people management skills - Strong client handling and communication abilities - Knowledge of statutory compliance & safety standards - Financial management and cost control skills - Problem-solving and decision-making capability - Qualifications & Experience - Bachelor’s Degree in Engineering (Electrical/Mechanical preferred) - 10–18 years of experience in Facility Management / IFM - Experience in managing corporate/commercial sites preferred - KPIs / Performance Metrics - SLA/KPI adherence (uptime, service quality, response time) - Client satisfaction score - Compliance and audit performance - Budget adherence and cost savings - Team performance and manpower stability INCO: “Cushman & Wakefield”