Manager - Field Operations

Job description

Job Description Summary The Manager, Field Operations is accountable for Field Operations delivery across international markets. This role combines functional leadership, focusing on delivering high-performing projects and maintain consistent, high-quality outcomes for International, Regional, and Country (I‑R‑C) stakeholders. The role requires deep expertise in at least one Field Operations capability—Incentive Compensation (IC) Design, IC Operations, or Call Planning & Alignment—along with a strong understanding of end-to-end commercial operations. The incumbent will champion operational excellence, continuous improvement, quality assurance, and technology-driven innovation while fostering a culture of accountability, collaboration, and capability development.  Job Description Key Responsibilities • Own Field Operations delivery and serve as the key accountability point for stakeholders. • Lead execution, governance, and optimization of Field Operations processes. • Establish quality assurance frameworks and ensure compliance with standards. • Communicate plans, risks, dependencies, and outcomes effectively. • Deliver actionable insights and drive stakeholder follow-through. • Provide thought leadership in Incentive Compensation Design, Incentive Compensation Operations, or Call Planning and Alignment. • Drive capability building, guideline management, and technology adoption. • Support continuous improvement through reviews, retrospectives, and process optimization. • Ensure compliance with governance, audit, and control requirements. • Collaborate with regional, country, and headquarters teams on strategic initiatives and field transformation. Essential Requirements • 6+ years of commercial operations experience within life sciences or pharmaceuticals. • Minimum 3 years of Field Operations delivery experience in a large pharmaceutical organization. • Knowledge of commercial sales and prescription data. • Experience leading cross-functional enablement strategies in global matrix environments. • Strong program and project management expertise. • Track record of scaling operations while maintaining quality and efficiency. • High learning agility and technology adoption capability. • Familiarity with Sales Performance Management platforms. • Experience supporting or leading Artificial Intelligence-enabled initiatives. Desirable Requirements • Sales Force Effectiveness expertise • Strategic planning and business partnering • Data analytics and insight generation • Stakeholder engagement and influencing • Go-to-market strategy • Cross-functional collaboration • Customer engagement and customer insights • Leadership and people management • Agility and change management Location • Hyderabad, India (NKC) • Hybrid work model Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture     Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards      Skills Desired Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model