Manager, Fund Services

Job description

**Job Summary** * The role requires the candidate to possess expertise in NAV processing and computation -- domestic, offshore as well as AIFs. Additionally, The Candidate Needs To Have Extensive Knowledge Of NAV Computation Of Mutual Funds -- Domestic As Well As Offshore And AIFs. Furthermore, Expectations Include But Not Limited To * Smooth and efficient day to day operations * Mutual fund and AIF client servicing * Handholding clients to implement regulatory directives * preparing financial statements and ensuring impeccable audit reports * supporting other system, client and regulatory audits * coordination with internal and external stakeholders * The ideal candidate needs to have sound technical knowledge of expense administration and reconciliation in addition to mutual fund and AIF accounting and be proficient in client servicing necessitating superior communication skills. **Key Responsibilities** The job holder is an individual contributor and is responsible for smooth and efficient day to day operations of the unit within the overall structure of Fund Services. He/ She is responsible for ensuring error free operations to some of the most demanding clients. Other responsibilities include preparing financial statements within the deadline imposed by the clients and for that collaborating with auditors, R\&T agents and other stakeholders. The role requires co-ordination with internal team as well as concurrent auditors and regular interaction with clients. The role also requires working on client deliverables as and when solicited by the client. To assist Head, Fund Services in routine BAU -- not limited to the following: * Review client operations to ensure accurate NAVs. * Exercise governance over BAU activities carried out by CoE * To respond on client queries to the satisfaction of clients within the agreed TAT and also handhold clients to tide over regulatory changes / industry practices * Assist Head Fund Services in any other ad-hoc assignment * Handling all types of audits and ensuring impeccable audit reports **Strategy** * Scrupulously toes service standards spelled out by Head Fund Services under the aegis of Head -- * Custody operations, India. * Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations and laws. * Takes active lead in designing and implementing best-in-class, globally consistent solutions except where impossible due to regulation or market practice. Under such exceptional cases, jobholder takes lead in identifying simple, effective non-standard solutions for approval at regional/global level **Business** * Provide best in class operational client support service to address client's operational queries and issues * Ensure compliance with all relevant local and global regulatory requirements and industry best practices * Inculcate a continuous improvement culture to maximise cost and processing efficiency * Minimises operation losses and manages with defined tolerances * Review procedures to ensure efficiency running of day-to-day operations * Identify any risk prone errors and strive to mitigate those **Processes** * Participate in various system UATs and highlights observations to the manager in charge of systems and technology from Fund Services * Identify operational risks and assist Head, Fund Services in establishing appropriate control mechanisms, both for in-country processes and at Centre of Excellence (GBS) * Escalate operational issues -- especially those with substantial client impact to relevant stakeholders across group * Implement all critical regulatory changes to ensure ongoing compliance * Maintain a strong, collaborative business relationship with counterparts in GBS operations **People \& Talent** * Maintain cordial and harmonious working relationship with internal and extended CoE teammates * Train colleagues to bring them on par with knowledge level expected and participate in cross skilling **Risk Management** * Timely lodge operational incidents (losses or near misses) and client complaints \& keep relevant stakeholders abreast of the same * Ensure impeccable concurrent and statutory audit reports **Governance** * Follow the Group's values and code of conduct in the operations team to ensure that adherence with the highest standard of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture. * Ensures compliance with the highest standard of regulatory and business conduct and compliance practices as defined by internal and external requirement. This includes compliance with not only local banking laws but also anti-money laundering regulations and guidelines. **Regulatory \& Business Conduct** * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. **Key stakeholders** **Internal** * Head of Fund Services * Head of Securities Services -- India \& ASA * Country Legal, Compliance and FCC * Country Business Head and product team * Product, Implementation and Servicing team * Country COO * CoE **External** * Clients * Business Partners * Auditors **Other Responsibilities** * Cross Skill self in other teams of Fund Services * Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures **Skills And Experience** * Accounting knowledge * Comfort with Number Crunching * Ability to Think * Presence of mind * Spoken Communication * Written Communication **About Standard Chartered** We'r