Manager Gateway - Air

Job description

C.H. Robinson is looking for a Gateway Manager - Air to lead our import and export gateway operations, driving service excellence, operational performance, and financial results. In this role, you will lead and develop a high-performing team, foster a culture of growth and accountability, and collaborate across our global network to deliver customer-focused air freight solutions. You will play a key role in customer retention and growth, carrier and warehouse partner management, pricing strategy, and the continuous improvement of gateway operations to ensure exceptional service delivery and business success. If you're a results-driven logistics leader who thrives in a fast-paced environment and is passionate about developing people, driving operational excellence, and creating meaningful customer impact, we'd love to hear from you! Responsibilities: The duties and responsibilities of this position consists of, but are not limited to, the following: Leadership: • Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction • Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process • Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports • Play major role in recruitment, onboarding, and continuous development of talent • Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews Communication: • Regularly share industry news, department changes, and process updates to department • Provide guidance to employees on how to respond to complex consolidation scenarios • Collaborate with all relevant regional leadership and air/ocean service line management to ensure efforts are in alignment with company and regional initiatives • Proactive collaboration with the C.H. Robinson overseas gateway network on core lane carrier selection and performance evaluation Strategy: • Collaborate closely with the pricing teams to ensure volume growth and optimize profitability • Collaborate with branch leaders to deliver effective problem resolution and process improvement • Set quantitative, qualitative, and personalized objectives for Department supervisors • Design, control, and maintain the process for successful service delivery • Support branches in the region through onsite visits working to enhance awareness and understanding of our capabilities as it relates to gateway services development • Work with the gateway leadership team to “activate the network” and promote gateway services Customer Service: • Serve as a role model in developing relationships with carriers, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systems • Troubleshoot and design solutions for complex scenarios • Accountable to ensure the gateway team supports business development within our global branch network Operations: • Maintain an up-to-date database, inclusive of core lanes, service level pricing and carrier schedules • Mitigate operating expenses by actively managing resources against activity forecasts • Ensure carrier strategies are aligned with the Gateway operation including lane-based development • Support route development, local and regional sales staff in tailoring optimal customer solutions throughout the region • Create and manage reporting functions which can track, measure and analyze performance and efficiency relative to our gateway product and services • Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance • Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers • Manage and revise best practice and SOP materials • Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the consolidations • Other duties or responsibilities as assigned according to the team and/or country specific requirements Required Qualifications: • Bachelor’s degree from an accredited college or university • Minimum 5 years of Global Forwarding Airfreight or Gateway experience • Minimum 3 years of direct people management experience Preferred Qualifications: • Proven flexibility & adaptability to product and customer needs • Time management and organizational skills • Excellent written & verbal communication skills • Ability to work flexible hours as needed • High sense of urgency with the ability to work with ambiguity • Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: • <p style="text-