Manager - GL Product & Compliance

Job description

Job Summary This position is open with Bajaj Finance ltd. To deliver a superior seamless consumer experience on the digital assets of the company. With increasing focus of being a digital-first company, building a rich user experience customer lifetime value on our digital assets is of utmost importance to us. There is an opportunity to better serve consumersneed by creating a comprehensive digital experience to deliver accelerated growth.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Responsibilities - Deliver an engaging and friction-less customer-focused digital experience across company assets like website, customer service portal and various touchpoints. - Assess the companys digital assets on a daily basis to identify, consolidate and report customer experience concerns. - Analyse, and synthesize this data to measure and validate the performance of digital experiences primarily for customer journeys. - Raise user stories and work along with functional units within marketing and business team to timely deliver the revised journeys. - Work with the product design team to develop and deliver the new customer journeys - Own and deliver the KPIs for a zero-error environment and high NPS. - Continuously assess competitor scans and market landscape to generate most up-to-date insights, findings and the best digital consumer experience practices across platforms. - Champion 2 big consumer experience initiatives in a year to create amazing customer experiences across the entire digital customer journey. Major Challenges - Running a comprehensive project involving multiple stakeholders from within marketing teams like performance marketing, technology, QA, analytics, to centre of excellence units sitting within businesses. - Building a customer-in POV along with delivery the busines objectives. Decisions - Leverage customer behaviour data and draw inferences to create an exceptional customer journey and deliver superior experience. - Setting priorities for various projects and leading the same. Interactions - Internal: Product Design team, Performance Marketing, Analytics, Marketing Technology, Quality Analysis Team, Content Team, UI team, and Business COEs - External: NA Dimensions - Key Result Areas: Drive - On-time delivery of the projects - Dramatically reduce contribution of defects identified by Business COEs - Net Promoter Score - No. of consumer experience initiatives implemented - Total Team Size: 0 - No. of Direct Reports: 0 - No. of Indirect Reports: 0 - No. of Outsourced employees: 0 Required Qualifications and Experience - Practice Emotional Intelligence - Develops the team, supporting them to do more - Listens to others, stays calm under pressure, and treats everyone with respect.