Manager, Global Clinical Solutions

Job description

Job Title: Manager, Global Clinical Solutions • Global Career Level: D • Role Type: Individual Contributor • Location: Bangalore, India • Work Type: Hybrid • Total years of Exp: 6-10 years Introduction to Role: Global Clinical Solutions (GCS) provides services and technology to support AstraZeneca’s Clinical Development programmes. It works with internal teams and external partners to deliver clinical studies on schedule, within budget, and to quality standards.   As Manager, Global Clinical Solutions, you will coordinate and lead the provision of services within GCS across clinical development projects and improvement initiatives.You will support teams in improving process efficiency, operational performance, and maintaining uninterrupted operations . You will also offer mentorship on developing, implementing, and maintaining workflows, platforms, and services owned by GCS.   In this role, you will act as an AZ co-Project Manager for electronic Clinical Outcome Assessment (eCOA) and Digital Patient Solutions (DPS) activities. You will support setup, maintenance, and closure across clinical studies. You will work closely with study teams, suppliers, business analysts, technology and quality collaborators to ensure that solutions remain aligned with the Clinical Study Plan, user requirements and applicable quality and compliance requirements.  You will lead continuous improvement initiatives using structured methodologies. You will find opportunities to simplify and strengthen ways of working. You will support balanced adoption of changes across a global and geographically diverse organisation.  Accountabilities: • GCS service delivery: Coordinate and deliver GCS services across projects and initiatives, ensuring reliable operations and delivery within established timeframes, budgets, and quality standards.  • Lifecycle and business continuity management: Manage the lifecycle, upkeep, and continuous operational stability of GCS services, systems, processes, and technology. Identify and reduce operational risks.  • eCOA and DPS project management: Serve as an AZ co-Project Manager for eCOA and DPS setup, maintenance and closure activities, managing plans, timelines, costs, risks, dependencies, decisions, UAT and stake-holder communications. • Requirements and solution alignment: Coordinate input to eCOA and DPS user requirements from business analysts, study teams and other stake-holders, ensuring that solutions reflect the Clinical Study Protocol, user needs and prior end-user experience. • Supplier and collaborator coordination: Work with suppliers and cross-functional collaborators to agree appropriate system functionality, resolve issues, manage dependencies and maintain effective communication throughout the delivery lifecycle.  • System maintenance and change control: Lead operational maintenance activities to keep eCOA and DPS solutions aligned with current protocol requirements and in an appropriately validated state. Author and manage change requests, including impact and risk assessments, implementation tracking and closure. • User Acceptance Testing: Establish and coordinate suitable UAT approaches for setup and maintenance activities, including the mobilisation of UAT resources and guidance on test scripts, plans, reports, defect management and change-closure documentation. • Process and tool analysis: Analyse processes, systems and tools to understand business usage and find opportunities to improve efficiency, effectiveness, user experience, resilience and business continuity.  • Continuous improvement leadership: Lead or manage business improvement projects using Lean, Lean Six Sigma or other appropriate methodologies, from opportunity definition and root-cause analysis through to implementation and benefits tracking. • Change implementation and adoption: Support the implementation of process, system and service changes across functions and teams, ensuring stake-holder readiness, effective communication, training, adoption and sustainability. • Performance, risk and issue management: Evaluate service and programme performance. Monitor progress against agreed outcomes. Proactively manage risks, issues, and dependencies. Use appropriate governance and routes for critical issues.  • Capability building and knowledge management: Train colleagues in continuous improvement and relevant processes, systems and tools. Capture lessons learned, guidelines and outcomes to inform future initiatives and strengthen organisational capability.   Essential Skills and Experience • Relevant academic or professional background: University degree in a related field. Preferably biological science, healthcare, medicine, nursing, life sciences, or a similar area. Equivalent relevant experience may also be considered. • Clinical or pharmaceutical experience: Relevant experience in pharmaceutical, clinical development, healthcare, clinical technology or a related operational environment. • Project and delivery management: Proven experience coordinating projects, services or operational activities and delivering outcomes to agreed time, cost and quality expectations. • Analytical and problem-solving capability: Strong organisational, analytical and problem-solving skills, with the ability to evaluate complex processes, identify root causes and develop practical solutions. • Stake-holder and communication skills: Strong bu