Manager, Health & Wellness Systems

Job description

**Job Function:** Technology Product Platform Management **Job Sub Function:** Business Systems Analysis **Job Category:** People Leader **All Job Posting Locations:** Bangalore, Karnataka, India, Hyderabad, Andhra Pradesh, India The HW Digital Solutions Leader will shape and deliver a portfolio of digital health and wellness solutions that support employees in the moments that matter while enabling a simplified, connected People Experience across Johnson Johnson. This role reports to the Rewards Digital Solutions Leader and serves as a strategic product and delivery leader for HW capabilities, integrating with core HR platforms (including Workday) and external benefit and wellness service providers. You will partner closely with Total Rewards specialists, Johnson Johnson Technology (JJT), and vendor partners to develop, implement, sustain, and continuously improve HW digital solutions and services. **Key Responsibilities** - **Own the HW digital solutions strategy and roadmap** aligned to Total Rewards priorities, employee needs, and enterprise People Experience platforms. - **Lead end-to-end solution delivery** for HW initiatives from discovery and business case through configuration, build, testing, deployment, and stabilization. - **Drive integration and interoperability** across Workday, external benefits administrators, wellness platforms, and other HR/People Experience systems (APIs, SSO, data exchanges, eligibility, enrollment, and events). - **Partner with HR Total Rewards and regional/local stakeholders** to translate policy, program, and regulatory needs into scalable digital capabilities and a consistent employee experience. - **Manage vendor relationships and performance**, including solution selection support, contract input, delivery oversight, SLA/KPI tracking, issue management, and renewal planning. - **Establish strong governance** for HW solutions, including security, privacy, controls, data quality, and audit readiness in collaboration with Technology, Legal, Privacy, and Compliance teams. - **Lead change management and adoption**: communications, training, knowledge articles, feedback loops, and measurement of user engagement and experience outcomes. - **Use insights and analytics** to supervise performance, identify friction points, and implement continuous improvement across journeys such as eligibility, enrollment, claims support, well-being reimbursement, and employee assistance access. - **Champion inclusive, employee-centered design**, ensuring accessibility, localization, and a positive experience for diverse employee populations across countries. **Qualifications** **Education** - **Required:** Bachelor's degree in Human Resources, Information Systems, Computer Science, Engineering, Business Administration, or a related field. - **Preferred:** Master's degree (e.g., MBA, MS in Information Systems, MS in HR/OD) or equivalent advanced qualification. **Experience and Skills** **Required:** - 5+ years of experience delivering **digital HR / Total Rewards / benefits / wellness** solutions in a large, global organization (preferably a sophisticated multinational environment). - Demonstrated expertise in the **Health Wellness / benefits domain**, including understanding of benefit administration, wellness programs, eligibility/enrollment concepts, and vendor ecosystems. - Solid experience integrating digital solutions with **Workday** and/or comparable HRIS platforms and external service providers (data feeds, APIs, SSO, identity/access). - Demonstrable ability to lead **cross-functional** **delivery** with HR, Technology, vendors, and shared services balancing competing priorities and driving decisions in a matrixed environment. - Practical knowledge of **product management and agile delivery** methods (e.g., backlog management, sprint planning, release management, UAT coordination). - Experience with **vendor management**, including managing delivery plans, risks/issues, SLAs, and operational performance. - Good communication and stakeholder leadership skills, including the ability to translate complex technical and process concepts into clear business outcomes. **Preferred:** - Experience implementing or operating global benefits and well-being solutions across **multiple geographies**, including localized regulatory and privacy considerations. - Familiarity with digital experience patterns for HR (employee self-service, case management integration, knowledge management, mobile-first experiences). - Experience with integration platforms and standards (e.g., middleware/iPaaS, event-based integrations, secure file transfer, data mapping and reconciliation). - Knowledge of **privacy, security, and compliance** requirements relevant to employee and health-related data (e.g., local data protection laws, consent, retention). - Experience with service management practices (incident/problem/change), operational readiness, and continuous improvement. - Ability to use metrics to manage outcomes (adoption, employee satisfaction, cycle times, defect rates, vendor performance). **Other:** - **Language:** Proficient in English (written and spoken). Portuguese (for Brazil) and/or relevant Indian languages are a plus. - **Travel:** Ability to travel occasionally as needed to support regional/global stakeholders and vendors. **Required Skills:** **Preferred Skills:** Compliance Management, Consulting, Cyber Investigations, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Network Configuration Management, Operating Systems (OS), Operations Management, Organizing, Resource Allocation, Scripting Languages, Software Development Management, Systems Development, Systems Management, Team Management, Technologically Savvy Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest in