Manager I, Operations, External Fulfillment

Job description

As an Operations I Manager focused on Defect Reduction, you will work with India's leadership team to identify, analyze, and eliminate defects across Amazon's operations to serve our customers better. Your primary responsibility will be to deep-dive into data, identify root causes of defects, and recommend and pilot improvements that enhance customer experience — in line with our goal to be Earth's Most Customer-Centric Company.You will collaborate with cross-functional teams across fulfillment, transportation, customer service, and seller service to drive systemic improvements that reduce concessions, contacts, and quality failures. We are looking for high-potential, analytical, innovative, and forward-thinking professionals to join our India Operations team.Are you ready to leverage data-driven insights and Lean methodologies to lead defect reduction initiatives that directly improve customer experience? Are you willing to dive deep into complex operational data to uncover patterns and build sustainable solutions?Key job responsibilities- Perform end-to-end defect analysis across fulfillment, transportation, and delivery operations to identify trends, root causes, and improvement opportunities- Drive defect reduction through systematic defect identification, root cause analysis, and corrective action implementation- Develop and pilot process improvements to reduce customer/seller service contacts- Build mechanisms to track, monitor, and improve quality metrics across the fulfillment network- Conduct market and competitive analysis for transportation and supply chain parameters- Identify and prevent financial leakage when working with external partners (carriers and 3P partners)- Analyze third-party seller order fulfillment data to create mechanisms that improve quality and reduce defects- Enhance customer returns experience by reducing defects in the reverse logistics process- Develop operating plans to improve partner performance and monitor outcomes- Address transportation and supply chain issues pertaining to new geographies where Amazon has a potential marketplace- Implement data processing frameworks for supervising quality and driving continuous improvement- Participate in business review meetings and contribute to data-driven decisions on quality improvement parameters