Manager II - Deputy Cluster Manager

Job description

**Manager II - Deputy Cluster Manager** DH Operations Department No lengthy intro here, lets get straight to the details, Zepto speed. **Responsibilities, aka, what wed like you to deliver** : - Own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless execution from inbound to dispatch. - Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs. - Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics. - Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives. - Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes. - Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats. - Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster. - Own operational performance reviews through structured dashboards, governance cadence, and metric-driven accountability. **Are you who we're searching for** - Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent experience - Experience: 3–6+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site management - Strong understanding of end-to-end warehouse operations — inbound to dispatch - Proven experience managing large ground teams across multiple locations - Hands-on with dashboards, KPIs, and data-driven operational reviews - Strong execution focus with ability to operate in high-volume, high-pressure environments - Process-oriented mindset with experience enforcing SOPs and driving accountability **Sounds like we’re talking about you? Please add your application to our cart!** **Why Zepto should be your next career move** This isn’t just a job; it’s a chance to be part of a once-in-a-generation story that will shape the future of the Indian startup ecosystem. If you’re ready to go all in, execute like never before, and create impact on a massive scale, there’s no better place to do it than Zepto.