Manager, IT Delivery

Job description

About VanguardFounded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.   Vanguard’s India Office Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.   Role Summary The Manager, IT Delivery – Agentic AI & Innovation leads a high-performing technical team responsible for designing, developing, and scaling next-generation AI-driven platforms and automation solutions across Corporate Systems and the enterprise. This role drives enterprise innovation through Agentic AI, intelligent automation, and workflow transformation, enabling measurable business value and improved client outcomes. The position partners with business and technology leaders to reimagine end-to-end processes, advancing beyond traditional automation into autonomous, AI-enabled workflows and decisioning models.  The role aligns to Business Enablement Platforms (BEP) and Enterprise Productivity & Enablement (EP&E) objectives to deliver scalable, secure, and high-value AI solutions, contributing to enterprise-wide productivity, innovation, and value realization targets.  This leader also fosters a culture grounded in innovation, collaboration, and crew development, consistent with BEP’s mission to accelerate high-impact outcomes through agile execution and disruptive technology.  Responsibilities AI Strategy & Innovation • Define and drive the Agentic AI strategy across BEP platforms, aligning to enterprise and Corporate Systems priorities • Lead the design and implementation of multi-agent systems and autonomous workflows • Advance AI-powered workflow capabilities such as intelligent routing, decision automation, and self-optimizing processes  • Build and scale a pipeline of high-impact AI use cases, accelerating time from concept to production Business Value Delivery • Identify, prioritize, and deliver AI and automation initiatives that generate measurable business value • Drive process reimagination efforts to improve productivity, efficiency, and client experience • Support enterprise value objectives, including AI-driven productivity and automation outcomes  Delivery & Platform Leadership • Lead end-to-end technology delivery across the software development lifecycle (SDLC) • Oversee delivery of enterprise automation and workflow platforms (e.g., UiPath, Appian, QuickSuite) • Ensure solutions are secure, scalable, and resilient, meeting operational excellence standards • Drive adoption of AI-assisted development and engineering practices Cross-Functional Leadership & Stakeholder Engagement • Partner with business sponsors, product teams, and enterprise stakeholders to align technology solutions with strategic goals • Lead cross-functional teams to deliver integrated, enterprise-level solutions • Communicate status, risks, value, and outcomes to senior leadership People Leadership & Culture • Hire, develop, and lead a high-performing, AI-ready workforce • Establish performance standards, provide coaching, and support career development • Promote a culture of innovation, accountability, and continuous learning • Champion BEP values around crew engagement, inclusion, and client focus Operational Excellence & Governance • Manage delivery metrics, performance tracking, and continuous improvement initiatives • Oversee budgeting, resource allocation, and operational planning • Ensure adherence to cybersecurity, risk, and compliance standards • Identify and mitigate risks across the delivery lifecycle Qualifications and Skills • Minimum 8 years of experience in IT project management, software development, or IT service delivery. Previous leadership experience required. • Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. PMP, ITIL, or Agile certifications preferred. • 5+ years of leadership experience managing technical teams • Proven experience in Agile, Scrum, and SDLC best practices • Strong background in enterprise automation and workflow platforms (e.g., UiPath, App