Manager L&D (Learning Design)

Job description

**Role Purpose** The Learning Design Manager Retail will design, develop, and enable high-impact learning solutions focused on store leadership capability, frontline effectiveness, and behavioral excellence. The role is responsible for creating practical, scalable, and performance-oriented learning journeys that drive improved customer experience, people leadership, and store business outcomes. **Key Responsibilities** **1. Learning Design & Instructional Expertise** End-to-end learning design for retail capability programs using established Instructional Design models (ADDIE, SAM, Design Thinking, etc.) Apply adult learning principles and behavior change models to drive visible on-the-job impact in stores Design learning journeys for frontline staff, Store Managers, Area Managers, and Retail Support teams **2. Retail-Focused Content Development** Design and develop learning content on retail-critical behavioral and managerial competencies, including: Customer experience & service mindset Communication & interpersonal effectiveness People management, coaching, and feedback Result orientation, execution discipline, and accountability Collaboration across stores and support functions Create highly practical learning assets such as: Facilitator and participant guides Store-ready toolkits, checklists, job aids, and conversation guides Scenarios, role-plays, case studies, and assessments rooted in store realities **3. Store-Centric & Blended Learning Design** Design blended learning solutions suitable for retail operations (ILT, VILT, micro-learning, e-learning, on-the-job application) Ensure learning modules are time-efficient, easy to deploy, and scalable across store networks Partner with digital learning platforms and vendors to customize retail-relevant content **4. Stakeholder & Field Collaboration** Work closely with Retail Operations, HR Business Partners, Regional Managers, and Subject Matter Experts Conduct learning needs analysis based on store performance gaps, customer feedback, and people metrics Act as a learning advisor to business leaders on capability building for retail scale **5. Quality, Measurement & Continuous Improvement** Define learning success metrics linked to store KPIs (customer experience, engagement, productivity, leadership effectiveness) Review and refine learning programs based on store feedback and business outcomes Ensure consistent learning quality while allowing regional and store-level contextualization **Required Skills & Competencies** **Functional & Technical Skills** Strong expertise in Instructional Design, adult learning, and facilitation principles Proven experience creating behavioral and leadership content for frontline and people managers Experience designing learning for large, distributed retail audiences Familiarity with LMS/LXP and digital learning tools (preferred) **Behavioral & Leadership Capabilities** Strong business orientation with the ability to link learning to store performance Excellent stakeholder management, facilitation, and influencing skills Ability to simplify concepts and make learning practical, actionable, and store-friendly High ownership, agility, and attention to execution excellence **Educational Qualification** Post-graduate qualification in HR, Learning & Development, Education, Psychology, or related field Certification in Instructional Design / Learning Design (preferred) **Ideal Candidate Profile** Deep understanding of retail dynamics, store operations, and frontline challenges Passionate about enabling store leaders and teams to succeed through learning Comfortable working in fast-paced, high-scale retail environments Interested candidates can share their resumes on prateek.mathur.ceilhr@cromaretail.com