Manager - Mainframe (CICS, VSAM,JCL,COBOL,DB2, Prod.Support)

Job description

Job Summary The Service Manager will oversee the management and optimization of mainframe services ensuring seamless operations and high-quality service delivery. With a focus on Mainframe CoolGen/CA Gen IBM Mainframe Utilities and IT Service Management the role requires a proactive approach to problem-solving and continuous improvement. The candidate will work from the office during day shifts contributing to the companys goals and societal impact through efficient service management. Responsibilities Manage and optimize mainframe services to ensure seamless operations and high-quality service delivery. Coordinate with cross-functional teams to implement IT Service Management practices effectively. Utilize Mainframe CoolGen/CA Gen and IBM Mainframe Utilities to enhance system performance and reliability. Develop and maintain documentation for service management processes and procedures. Monitor system performance and troubleshoot issues to minimize downtime and service disruptions. Collaborate with stakeholders to align service management strategies with business objectives. Implement best practices for IMS DB and JCL to improve data management and processing efficiency. Provide technical support and guidance to team members fostering a collaborative work environment. Conduct regular audits and assessments to ensure compliance with industry standards and regulations. Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. Analyze service metrics and generate reports to inform decision-making and strategic planning. Ensure effective communication and coordination between technical teams and business units. Facilitate training sessions to upskill team members on mainframe technologies and service management practices. Qualifications Possess strong expertise in Mainframe CoolGen/CA Gen and IBM Mainframe Utilities. Demonstrate proficiency in IT Service Management and its application in mainframe environments. Have a solid understanding of IMS DB JCL and Cobol programming. Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues. Show experience in managing cross-functional teams and coordinating service management activities. Display strong communication skills to effectively collaborate with stakeholders and team members. Hold a relevant certification in IT Service Management or mainframe technologies. Certifications Required ITIL Foundation Certification Certified Mainframe Professional