Manager - Operations

Job description

Position Title Manager – Operations Reports To (Responsibility Level) Director - Operations Supervises: 10-15 Location: Noida Global Grade GG11 Complexity PID/s Load Mapping: Permanent Position Summary A leadership role responsible for strategic planning and execution of all Third-Party Risk Management operations for U.S. and Asia regions. Responsibilities entail: • Work with TPRM Program office and the regional Procurement Operations to assist with communication of key process changes to drive program adoption within LOBs, risk partners and GCC operations teams • Be a senior escalation point for resolving stakeholder & internal issues. Handle escalations confidently, identify key risks and agree/implement mitigation plans to ensure repeat complaints are eliminated • Actively contribute to overall operational targets as well as daily business decisions Stakeholder Management, quality management, workplace planning, mentoring, development and training Job Responsibilities • Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in TPRM and procurement operations. Develop and implement improvement plans to close performance gaps • Drive continuous improvement within operational processes, look for opportunities to improve current cost base • Collaborate on projects with stakeholder that may include solutioning, pricing, due diligence, transition and stabilization • Determine needs of internal customer / line of businesses and incorporate that information into the appropriate statements of work to support TPRM activities. • Lead and initiate discussions at stakeholder side and highlight key focus areas and bring in traction to support operations, and ensure implementation • Work with the stakeholders to understand key requirements and translate them into delivery plans capable of being executed effectively to agreed timelines • Work with TPRM Program office and the regional Procurement Operations to assist with communication of key process changes to drive program adoption within LOBs, risk partners and GCC operations teams • Strong supplier management skills. • Strong negotiating, persuasion & influence skills • Cross-functional team leadership, including experience in establishing and managing project schedules to ensure TPRM activities are completed on schedule. Strong communication skills & task coordination skills Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. Experience (In Years) • 10+ years working experience in procurement with a total of 12 years is required. Technical Skills • Good working knowledge of MS office Suite (Word, Excel (advanced skills) and PowerPoint.) • Strong analytical skills and working knowledge of MS Access would be an advantage but not a definite requirement. • Knowledge of the U.S. marketplace for key commodities (ie. IT related products and services, Professional Services, Facilities, Marketing, Print etc.) Good knowledge of Ariba Other Critical Requirements Like Voice/ Non-Voice For Insurance Ops • Strong communication skills – Written and spoken (English). • Self driven and result oriented • Proven analytical and research skills. • Must work well in a team environment, while being individually responsible for the project management and results.