Manager- Patient Experience

Job description

**Core Responsibilities** 1. **Feedback Collection & Data Analysis** - Administer patient experience surveys and collect supplemental feedback (complaints, compliments, exit surveys). - Analyze trends and identify opportunities for improvement in service delivery. 2. **Service Recovery & Patient Advocacy** - Investigate and resolve patient grievances promptly; escalate as necessary and monitor resolution follow-up. - Advocate for patients across departments and ensure clear, empathetic communication throughout the care journey 3. **Training, Coaching & Culture Building** - Design and deliver training programs focused on empathy, communication, and service excellence behavior. - Coach frontline staff and clinical leaders to embed patient-first mindset across the organization 4. **Initiative Leadership & Project Management** - Lead projects to improve key experience metrics like reducing wait times, improving wayfinding, and standardizing patient transitions. - Coordinate with non-clinical teams (e.g. marketing, IT, operations) to align messaging and service touchpoints 5. **Reporting & Strategic Insights** - Author concise, visually compelling reports and presentations summarizing performance against targets. - Translate data into actionable recommendations and partner with leadership to prioritize initiatives 6. **Patient Engagement & Advisory Collaboration** - Facilitate patient advisory councils or focus groups to gather input and refine service expectations. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.