Manager - Permission Calling

Job description

ROLE - **Manager - Permission Calling** About NoBroker Technologies Private Limited **NoBrokerHood**, a part of NoBroker Technologies Pvt.Ltd. Our founders understood the need to have a tech-enabled visitor and community management system, that aims to make life convenient, hassle-free, and secure for the residents of a gated community. Thus, NoBrokerHood was launched. NoBrokerHood is a smart visitor, society and accounting management system. From our start in late 2018, NoBrokerHood is currently securing 20,000+ societies under its hood. From catering to all the society needs like complaint management, gate entry, maintenance bill payments, digital notice board, it also has features like Marketplace, home services and more. NoBrokerHood goes beyond visitor and gate management delivering an end-to-end community experience that empowers residents and management committees with digital convenience, revenue growth, and future-ready innovation. To know more about NoBrokerHood, visit our website - https://www.nobrokerhood.com/ About the role: We are looking for an experienced and result-driven Manager – Permission Calling to lead the Monetization Permissions team. The role requires a leader who can build high-performing teams, drive operational excellence, improve productivity, and consistently deliver business outcomes through strategic thinking, data-driven decision-making, and strong people management. Job Description: - Lead, mentor, and develop the Permission Calling team to achieve approval, productivity, and quality targets. - Drive team performance through coaching, regular reviews, and performance management. - Own daily operations, workforce planning, target allocation, and process adherence. - Analyze team performance using MIS, dashboards, and data insights to improve productivity and business outcomes. - Ensure SLA adherence, documentation accuracy, and process compliance. - Collaborate with Business, Operations, and Cross-functional teams to improve approval conversions and campaign execution. - Resolve escalations, identify operational gaps, and implement scalable process improvements. - Build a culture of ownership, accountability, and continuous improvement. Preferred Candidate Profile - Minimum 4 years of experience in Team Leadership, Customer Success, Operations or Relationship Management, with hands-on experience in managing teams. - Proven track record of building and leading high-performing teams. - Excellent communication skills with fluency in English and Hindi. - Strong analytical skills with knowledge of MS Excel, MIS, reporting, dashboards, and data analysis. - Street-smart, strategic thinker, and an effective problem solver with the ability to make data-backed decisions. Highly self-motivated with exceptional ownership, accountability, and execution skills. - Influential leader capable of motivating teams and driving a high-performance culture. - Candidates with a consistent record of high performance and multiple promotions will be preferred. Skills & Requirements - Team Leadership & People Development - Performance Management - Advanced Excel, MIS & Analytics - Stakeholder Management - Strategic Thinking & Problem Solving - Process Improvement & Operational Excellence - High Ownership & Accountability What we offer! - Leadership role in a high-impact campaign operations function - Opportunity to manage and scale a growing team - Exposure to cross-functional collaboration with brand and city teams - Performance-driven culture with growth opportunities Benefits - Performance Bonus - Corporate Health Insurance - Monthly R&R awards - Early promotions for the outstanding performers