Manager - Property

Job description

**Job Title** Manager - Property **Job Description Summary** **Job Description** Position Title: Sr. Property Manager Reports To : 1. Client SPOC 2. Operation Manager (CW) Location : VR Nagpur Role Description: As above **Key Responsibilities** - Operations Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. - Manage the deployment to ensure service deliveries. - Developing a solid and trusting relationship between clients, Occupiers and company - Resolving occupiers issues and complaints - Developing a complete understanding of key account needs - Anticipating key account changes and improvements - Managing communications between key clients, occupiers and internal teams - Strategic planning to improve client results/deliverables - Negotiating contracts with client and establishing timeline of performance - Monitoring and controlling of clients budget - Working with other departments to ensure the service deliveries and all occupiers needs are met - Collaborating with other functions in minimizing the operational expenses - Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training - Meeting all client/occupiers needs and deliverables according to proposed timelines - Analysing data to enhance customer/occupier relationship management - Expanding relationships and bringing in new opportunities - Consistently maintain service standards - Job Description - Organic Growth and Profitability - Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter any discrepancies - Apprise the management of any serious reversal or threat to the operations on time - Meet the sales and profit targets of the site. - Ensure organic growth of sales and sites by developing and promoting service excellence - Ensure 100% occupier retention - Ensuring business continuity programs at implemented - Meticulous planning and execution of shut-down - Guiding the team and service provider / OEM''s for Warranties, AMC Execution, Preventive/Predictive Maintenance Programs, oversee sourcing of services and materials related to facilities - Conducting invoice reviews, vendor evaluation, conduct monthly meetings - Cash and Debtors Management - Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents - Ensure that all the CAM invoices are raised and delivered to the occupiers as per schedule - Ensure that the CAM the outstanding amount is minimal - Ensure that the data required for the raising of invoices is sent to the accounts department on time - Keep track of all the invoices of the site - People Management and Training - Manage the on-site team with key competencies - Prepare activity schedules and assign duties - Ensure proper staffing for maximum productivity and higher standard of quality - Promote a healthy and teamwork-oriented atmosphere within the site - Identify the training needs of his team and assist in the development of modules to address the same - Ensure that all the HR processes and staff welfare activities are implemented and carried out