Manager - Property Operations

Job description

**Role Overview** We are looking for a **Cluster Manager Property Operations** to manage service operations across multiple properties within an assigned cluster. The role requires strong **customer-facing skills, team management, and operational oversight** with exposure to **Mechanical, Civil, or Electrical** operations. **Key Responsibilities** - Oversee day-to-day service operations across properties within the cluster. - Oversee preventive and corrective maintenance related to civil, electrical, and mechanical infrastructure across properties. - Ensure timely closure of service tickets within defined SLAs and drive quick resolution of resident service requests while maintaining high customer satisfaction. - Supervise and manage cluster depots, ensuring proper inventory, material availability, and depot operations. - Lead and manage technicians and depot teams to ensure timely service delivery. - Coordinate with internal teams and vendors to ensure smooth execution of maintenance, refurbishment, and operational activities. - Monitor operational performance, service timelines, and adherence to company standards. - Conduct regular property audits to ensure compliance with operational, safety, maintenance, and quality standards. - Drive Property Refurbishment activities, ensuring projects are completed within timelines, quality standards, and budget. - Manage depot inventory, including stock planning, replenishment, consumption tracking, and inventory accuracy. **Eligibility / Preferred Background** - **5–10 years of experience** in operations roles within **QSR, hospitality, retail, facilities management, property management or service industries**. - Bachelor's degree or Diploma in **Mechanical Engineering, Civil Engineering, Electrical Engineering**, or a related technical discipline is preferred. - Good communication, strong people management and customer handling skills. - Experience managing multi-location or cluster operations is preferred. - Ability to handle service operations, teams, and inventory coordination.