Manager-Sales & Operation(Telecom & ISP)-Delhi

Job description

**Roles & Responsibilities:** - Develop and execute strategic business and operational plans aligned with organizational goals. - Drive business transformation, operational excellence, and sustainable revenue growth. - Identify and capitalize on new business opportunities and market expansion initiatives. - Lead end-to-end managed services operations to ensure service excellence and customer satisfaction. - Oversee service delivery, network operations, logistics, inventory, customer support, and field operations. - Establish robust governance, operational controls, and performance management frameworks. - Own P&L, budgeting, forecasting, and financial planning to achieve profitability targets. - Monitor business and operational KPIs to drive performance and cost optimization. - Partner with sales and marketing teams to accelerate customer acquisition and business growth. - Build and nurture strategic relationships with customers, partners, and key stakeholders. - Enhance customer experience through retention and continuous service improvement initiatives. - Ensure compliance with SLAs, quality standards, and customer commitments. - Drive continuous process improvements to enhance operational efficiency and service reliability. - Ensure compliance with regulatory, statutory, and corporate governance requirements. - Identify and mitigate operational and financial risks while ensuring business continuity. - Lead vendor negotiations and optimize partner performance to improve service delivery and reduce costs. - Build, mentor, and lead high-performing teams while fostering a culture of accountability, collaboration, and innovation. - Drive talent development, succession planning, and leadership capability across the organization. - Develop succession planning and talent development initiatives.