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Manager/ Sr Manager - Line Compliance

EXL Service · Uttar Pradesh, India

~₹18L (est.)7–15 yrs experiencefull_timePosted Yesterday
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Job description

- Job Description: Review and analyze client contracts to identify compliance, billing, and SLA requirements. - Interpret contractual terms and translate them into actionable process-level controls. - Ensure alignment between client contracts and internal company policies. - Implement compliance requirements within operational and financial processes. - Define, document, and standardize processes in line with business and quality standards. - Maintain strong understanding of Accounts Receivable, billing, and revenue processes. - Drive Corrective and Preventive Actions (CAPA) for identified gaps and control failures. - Perform root cause analysis and track CAPA closure and effectiveness. - Ensure adherence to **ISO standards** and support internal/external audits. - Track and close audit observations within defined timelines. - Continuously improve processes to enhance compliance and efficiency. - Demonstrate excellent verbal and written communication skills. - Responsibilities: Review and analyze client contracts to identify compliance, billing, and SLA requirements. - Interpret contractual terms and translate them into actionable process-level controls. - Ensure alignment between client contracts and internal company policies. - Implement compliance requirements within operational and financial processes. - Define, document, and standardize processes in line with business and quality standards. - Maintain strong understanding of Accounts Receivable, billing, and revenue processes. - Drive Corrective and Preventive Actions (CAPA) for identified gaps and control failures. - Perform root cause analysis and track CAPA closure and effectiveness. - Ensure adherence to **ISO standards** and support internal/external audits. - Track and close audit observations within defined timelines. - Continuously improve processes to enhance compliance and efficiency. - Demonstrate excellent verbal and written communication skills. Qualifications: olehcaB