Manager/Sr. Manager - Property (Residential)

Job description

**Job Description** **Designation: Manager/Sr. Manager - Property (Residential)** **Job Location: Bangalore (Whitefield, Sarjapur, South Bangalore)** **Roles & Responsibilities** **Strategic Governance & Relationship Management** Partner with PPMS client leadership teams to establish unified approach to resident engagement across portfolio properties. Develop and maintain strong working relationships with key stakeholders from multiple residents, ensuring consistent communication channels and collaborative problem-solving. **KPI/SLA Framework Development & Implementation** Design comprehensive Key Performance Indicator and Service Level Agreement frameworks based on client expectations, lease obligations, and industry best practices. **Performance Monitoring & Compliance Management** Monitor teams performance against established KPIs and SLAs through regular data collection, analysis, and reporting. **Escalation Process Management** Develop and implement structured escalation procedures for performance deficiencies, contract disputes, and service failures. Manage escalation workflows from initial identification through resolution, ensuring appropriate stakeholder involvement at each level. **Meeting Facilitation & Communication Coordination** Organize and facilitate regular performance review meetings with Clients leadership and Clients representatives. Establish consistent meeting cadences for different stakeholder groups, ensuring appropriate frequency and participation. **Required Qualifications** **Experience & Background** Minimum 10-20 years with demonstrated expertise in property management, client relationship management, and vendor/partner coordination. **Technical Skills** Strong analytical capabilities with experience in developing and implementing KPI frameworks and performance measurement systems. **Leadership & Communication** Excellent written and verbal communication skills with ability to influence stakeholders at all organizational levels. **Success Metrics** - Client satisfaction scores and feedback on resident/client relationship management - Clients performance improvement against established KPIs and SLAs - Reduction in escalated issues and faster resolution times - Stakeholder engagement levels and meeting effectiveness ratings - Successful implementation and adoption of governance processes across portfolio Interested in this opportunity, please share your resume at this below email ID **mohammed.zabiulla@prestigeconstructions.co.in** **Contact - 08867904034**