MATRIXX CCS Support Analyst

Job description

Job Description **MATRIXX CCS Support Analyst** **Required Technical Skill Set** Work experience with MATRIXX Digital Commerce Platform and CCS. ( **L2/L3 Support)** **Desired Experience Range** 2+ Year **Locations** : Chennai, Kolkata, Hyderabad, Bangalore and Bhubaneswar **Desired Competencies (Technical/Behavioral Competency)** **Roles and responsibilities** **(L2/L3 Support)** - Analyze logs/traces, resolve incidents, and coordinate with vendor teams. - Perform system upgrades, patches, and performance tuning. - Troubleshoot faults and resolve issues related to charging and rating processes. - Handle customer complaints, support on-call, and develop SOPs. - Deep technical troubleshooting and code-level analysis for problem resolution for complex issues. **Must and Good to have** - Work experience with MATRIXX Digital Commerce Platform and CCS. - Knowledge of system architecture expertise - Knowledge of real-time charging systems (OCS) and telecom billing concepts. - Familiarity with Linux/Unix environments and shell scripting. - Experience with databases (Oracle, PostgreSQL). - Understanding of network protocols (Diameter, HTTP, SOAP). - Ability to work in high-availability telecom environments