Mega Walk-in Drive For Fresher - International Voice Process

Job description

**Fresher Walk-In Drive for Customer Support Executive (Voice) for HCLTECH** **HCL Tech Hiring for US/UK Voice Process 1st Aug 2026 Walk in directly.** **Walk in Timing- 11am-2pm** **Interview Location: - HCL Technologies: -** **HCL Tech - NSL Techzone Plot No 8, sector 144 Noida , Uttar Pradesh 201304** **Designation:** **Customer Care Representative-Freshers** **Any Grad/UG can apply (No Regular Students / No Law Graduate)** **B.tech, MTech, BCA and MCA is not eligible.** **Work Location: Noida** **Two Way Cabs Available** **Job Description - Customer Service Executive - Fresher** Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers. **Work Experience \& Qualification criteria:** * Excellent communication skills - both verbal and written - with a professional telephone etiquette * Helpful, empathetic, and enthusiastic about customer service * Freshers in US/UK Inbound calling preferably in Banking domain **Job Description** * Answer all inbound queries as per call flow procedure. * Adherence to process to ensure high quality and customer service. * Follow escalation procedures for issues uncontrollable at agent level First call resolution. * Break schedule adherence. * Involvement in motivational activities, implementing feedback given during monitoring sessions. * Updating various logs like escalation log, complaint tracker etc. * Ensuring data security - proprietary data of customers **Please don't carry laptop while coming for interview** **Contact Person- Urmika Shah Mehta** **Urmika.shahmehta@hcltech.com**