MES Siemens OpsCenter/Camstar

Job description

Job Description IT Expert experienced in MES with special emphasis on Siemens OpsCenter Responsibilities • Take care of service requests and issue resolution for various running OP center systems • Interact with customers and stakeholders on issue resolution • Shiftwork required: early shift and late shift will be required, no night shift. • On call service required from time to time over weekend and/or night • Execute life cycle management activities such as patching according to vulnerability management plan • Support project activities according to capabilities, such as installations, configurations, peripheral device integration etc. . Depending on experience, full integration in technical project team is possible • Initiate and follow up processes such as change management, update relevant documentation and systems Profile • IT, engineering or natural science background • 3-10 years experience in operational services, in best case for MES OP Center • Familiar as a user with ServiceNow, ITIL processes, change management processes, vulnerability management processes • Good technical understanding of the platform, administrative functions and configuration parameters • Good technical understanding of integration of the platform to other higher or lower level components such as SAP, Kepware, OPC UA, weighing systems… • Good technical understanding of operating systems and network components • Good understanding of ISA95 OT architecture • Very good communication skills, experienced in handling conflicts with difficult customers, cross cultural competence and clear English language • Quality oriented mind-set with proven practice of documentation and testing