Messaging Services Specialist

Job description

Job Summary We are currently seeking a Messaging Services Specialist to join our team in Bangalore, Karnataka, India. Responsibilities • Messaging Services Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. • Provide steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. • Expert on M365 services-Exchange Online, security and compliance within the M365 ecosystem. • A customer-centric approach with a focus on delivering high-quality support. • Strong verbal and written communication skills, with the ability to explain technical concepts to end users. • Understanding their requirements and creating a positive client experience throughout the total client journey. • Flexible working in shifts supporting 24X7 or US Business hours steady state operations. • Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. • Works on abstract and complex problems requiring evaluation of intangible variables. • Integrates trends, data and information into plans, deliverables and recommendations. • Provides advanced technical support within area of expertise to clients on complex integration issues and escalation. • Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. • Regularly exercises discretion and independent judgment on technical matters. • Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. • Builds deeper understanding of processes, procedures, customers and organization. • Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning. • Provide advanced support for various M365 services, including Exchange Online and MS-Teams administration. Resolve complex technical issues and ensure minimal disruption to end users. • Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in Defender for Office 365. • Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks. • Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations. • Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security. • The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services. • Work closely with other teams to ensure seamless integration and operation of M365 services. • Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. • Steady state support to the email Collaboration services, end-users support, handling on-call responsibilities, complex issues, escalations, participate in change management activities, etc. • Stay up to date with the latest M365 features, updates, and best practices. • Identify opportunities for improving M365 service delivery and user experience. Qualifications • Bachelors degree in computer science, Engineering, or related field. • 4+ years of experience Exchange Online and Microsoft Purview. • Microsoft 365 certification preferred.