Microsoft CCaaS Technical Consultant

Sonata Software · Bengaluru, Karnataka, India - Chennai, Tamil Nadu, India - Hyderabad, Telangana, India

5–12 yrs experiencefull_timePosted 2w ago

Job description

- Dynamics 365 Customer Service & Contact Center configuration, Dataverse data modelling, security roles, and solution management. - Azure Communication Services and telephony integration (voice channel, SIP, direct routing); Nuance IVR / conversational AI an advantage. - Power Platform development Power Automate, Copilot Studio (formerly Power Virtual Agents), Power Apps, and custom connectors. - Customisation and extensibility using JavaScript, C#/.NET plug-ins, REST/Web APIs, and Azure Functions. - Integration with third-party CRM/telephony systems, ALM/DevOps pipelines, and performance/troubleshooting of live contact centre environments.