Microsoft System Administrator

Job description

**Title:** Microsoft 365 (M365) L3 Administrator **Experience: 10- 20 yrs** **Location: Hyderabad** **Mode of interview: Virtual Interview** **Role Overvie** wThe M365 L3 Administrator is responsible for advanced administration, troubleshooting, and support of Microsoft 365 services. This role handles complex escalations (L3 level), ensures system stability, security, and optimal performance of the M365 environment . 🎯 Key Responsibiliti es🔧 Administration & Suppo - rtManage and administer M365 services (Exchange Online, SharePoint Online, Teams, OneDriv - e)Handle L3 level incidents, escalations, and root cause analys - isMonitor tenant health and performan ce ⚙️ Incident & Problem Managem - entResolve complex technical issues and critical outa - gesPerform root cause analysis (RCA) and implement preventive measu - resWork with Microsoft support for high-priority iss ues 🔐 Security & Compli - anceManage security policies (Conditional Access, MFA, DLP, Defen - der)Ensure compliance with organizational and regulatory requirem - entsPerform audits, risk assessments, and remedia tion 🔄 User & Access Manag - ementManage Azure AD (Entra ID), roles, and permis - sionsHandle identity & access management, SSO, and hybrid ide - ntitySupport user lifecycle manag ement☁️ Migration & Integr - ationSupport M365 migrations (On-prem to c - loud)Integrate third-party applications and ser - vicesConfigure hybrid environments (Exchange Hybrid, AAD Con nect)📊 Monitoring & Repo - rtingGenerate reports on usage, security, and system perfor - manceMaintain documentation, SOPs, and knowledge base art - iclesSupport SLA/OLA repo rting🧠 Required Skills & Qualifica - tionsBachelor’s degree in IT, Computer Science, or related - field10–20 years of experience in Microsoft 365 administr - ationStrong expertis - e in:Exchange O - nlineMicrosoft - TeamsSharePoint Online & One - DriveAzure Active Directory (Entr - a ID)Experience in L3 support / escalation han - dlingSolid understanding of PowerShell scri - ptingKnowledge of identity management (SSO, MFA, Federa tion)