Microsoft Teams SME_Technical Services Engineer Expert

Job description

Job Description Microsoft Teams SME\\_Technical Services Engineer Expert Job Location: Bangalore, Hyderabad, Noida, Pune Location Flexibility: Multiple Locations in Country Req Id: 9922 Posting Start Date: 7/14/26 At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age. With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs). Job Description – Microsoft Teams Subject Matter Expert (SME) – Microsoft Teams Rooms Position Microsoft Teams SME – Microsoft Teams Rooms & Collaboration Solutions Job Summary We are seeking an experienced Microsoft Teams Subject Matter Expert (SME) specializing in Microsoft Teams Rooms (MTR) and modern workplace collaboration solutions. The ideal candidate will possess deep technical expertise in Microsoft Teams Rooms design, deployment, administration, and troubleshooting, along with hands-on experience delivering enterprise meeting room projects. The candidate will serve as the technical lead for Microsoft Teams Rooms initiatives, providing architectural guidance, operational support, and best practices for enterprise collaboration environments. Required Certifications Microsoft Certified: Managing Microsoft Teams (MS-700) (Preferred) Microsoft Certified: Collaboration Communications Systems Engineer (MS-721) (Preferred) Key Responsibilities Design, deploy, configure, and manage Microsoft Teams Rooms solutions. Lead end-to-end Microsoft Teams Rooms implementation and migration projects. Act as the Subject Matter Expert (SME) for Microsoft Teams Rooms technologies. Perform technical assessments and recommend optimal meeting room solutions based on business requirements. Configure and support Teams Rooms on Windows and Android devices. Manage Teams Rooms through Microsoft Teams Admin Center and Microsoft 365 Admin Center. Troubleshoot complex meeting room issues involving audio, video, conferencing, device connectivity, and Teams integration. Collaborate with network, security, workplace, and AV teams to ensure seamless meeting room experiences. Plan room refresh, hardware lifecycle management, firmware upgrades, and software updates. Develop operational standards, documentation, and support procedures. Provide technical guidance to L2/L3 support teams and mentor junior engineers. Participate in architecture reviews and technology roadmap discussions for Microsoft collaboration services. Required Technical Skills Microsoft Technologies Microsoft Teams Rooms (Windows and Android) Microsoft Teams Admin Center Teams Phone Teams Premium features Meeting Room Expertise Microsoft 365 Administration Exchange Online (resource mailboxes and calendar integration) Microsoft Entra ID (desirable) Strong hands-on experience with Microsoft Teams Rooms hardware from major Microsoft-certified vendors, including: Logitech Poly Polycom Yealink Philips HP Crestron Cisco (Teams-certified devices) Other Microsoft Teams Rooms certified vendors Project Experience The candidate should have successfully delivered enterprise meeting room projects involving: Microsoft Teams Rooms deployment Meeting room modernization Legacy meeting room migration to Microsoft Teams Rooms Room standardization initiatives Hardware refresh projects Enterprise rollout across multiple office locations User acceptance testing (UAT) Production cutover and hypercare support Troubleshooting Expertise Experience diagnosing and resolving issues related to: Teams meeting failures Audio/video quality Peripheral connectivity Room sign-in and authentication Exchange calendar synchronization Teams Rooms application issues Device firmware and software updates Network and firewall dependencies Teams Rooms Pro Management portal (preferred) Desired Experience 5+ years of Microsoft Teams administration experience. 3+ years of hands-on Microsoft Teams Rooms implementation and support. Experience supporting global enterprise collaboration environments. Experience working with Microsoft FastTrack, system integrators, or AV partners is desirable. Familiarity with ITIL-based service management processes. Relocation Supported: Yes Visa Sponsorship Approved: No At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.