MIM with mandatory Telecom experience- 7 to 12 years

Job description

Job description: Job Description **Experience- 7 to 12 Years** **Key Responsibilities** - Lead and manage **Major Incidents (P1/P2)**  across IT and telecom environments. - Own the **end-to-end incident lifecycle** : detection, triage, escalation, resolution, and closure.Coordinate bridge calls and war rooms with application, infrastructure, and vendor teams. - Manage incidents impacting **BSS systems**  preferably Front End Portals, CRM - Salesforce, Integration - Tibco, Billing -E// , SAP and OSS/networks. - Provide timely and accurate **stakeholder communications**  (status updates, outage notifications). - Drive **Root Cause Analysis (RCA)**  and post-incident reviews. - Identify recurring issues and work with Problem and Change Management teams. - Track and report KPIs:  **MTTR, SLA compliance, incident trends** . **Required Skills** Strong knowledge of  **telecom BSS platforms** . - Strong knowledge of Cloud Technologies AWS and Azure. - Hands-on experience with  **ITIL Incident and Problem and Change Management** . - Familiarity with monitoring and ticketing tools (ServiceNow, Elastic, OpsRamp, NewRelic etc.). - Excellent communication, leadership, and crisis management skills.