Mortgage Team Lead

Job description

**Key Responsibilities** **1. Strategic Leadership & Operations Management** - Lead a team of mortgage processors, credit analysts, and servicing specialists to achieve operational targets. - Oversee endtoend workflows including intake, verifications, underwriting support, funding, and servicing activities. - Establish performance standards, monitor KPIs, and drive continuous process improvement. - Ensure operational readiness for audits, risk reviews, and compliance checks. - Coach, train, and mentor team members to enhance competency and productivity. - Coordinate closely with Credit, Risk, Sales, Legal, and Compliance teams to ensure seamless loan progression. **2. Client, Partner & Stakeholder Management** - Maintain strong working relationships with internal and external stakeholders involved in the mortgage value chain. - Resolve loanlevel escalations, complex cases, and highpriority issues with a customercentric approach. - Support prequalification and product suitability discussions with customerfacing teams. - Represent Operations in governance meetings, audits, and process improvement discussions. **3. Quality Management & Process Excellence** - Establish and implement quality control (QC) and quality assurance (QA) standards across all mortgage processes. - Conduct periodic sample reviews on income assessment, documentation, verification quality, and servicing accuracy. - Monitor error trends, identify root causes, and drive process corrections to minimize defects. - Lead continuous improvement initiatives based on quality insights, audit outcomes, and customer feedback. **Domain & Technical Expertise** **A. Banking Regulations & Compliance** - Working knowledge of retail lending regulatory frameworks including: - KYC/AML requirements, identity verification standards, and antifraud controls - Borrower data protection, privacy standards, and consumer fairness obligations - Mortgage disclosure requirements, lending governance guidelines, and documentation norms - Ability to interpret regulatory rules and incorporate them into daytoday operations smoothly. **B. Credit Review & Risk Assessment** - Ability to support credit decisioning through: - Income verification and affordability assessment - Financial analysis including debt ratios and collateral assessment - Credit bureau interpretation and risk indicators - Early warning triggers for potential delinquency - Policy deviation handling and exception justification - Strong collaboration with Underwriters and Risk teams to maintain loan quality and mitigate risks. **C. Loan Servicing & Lifecycle Management** - Understanding of servicing operations including: - Repayment schedule generation, escrow/tax/insurance processing - Customer payment handling, delinquency monitoring & collections coordination - ARM adjustments, rate resets, and loan modifications - Amortization schedule updates, payoff processing, and lien release - Experience ensuring accurate and compliant servicing across borrower communications and system updates. **Qualifications & Requirements** - Bachelors degree in Finance, Business, Commerce, or a related field; - 7–10 years of experience in mortgage banking operations, with 2–4 years in a supervisory or leadership role. - Strong expertise in mortgage processes, regulatory compliance, credit review, and loan servicing. - Ability to thrive in a fastpaced, highcompliance, customercentric environment.