MS D365 CRM Application Developer

Job description

We are seeking a highly skilled **Senior Dynamics 365 CRM Developer** to join our enterprise technology team. In this role, you will lead the design, development, customization, and maintenance of our Microsoft Dynamics 365 Customer Engagement (CE) ecosystem. This is a unique opportunity that bridges modern cloud applications with robust enterprise data systems. Beyond core D365 development, you will play a critical role in integrating CRM workflows with our **Oracle database infrastructure** and delivering complex, data-driven **SSRS reporting solutions**. If you thrive in a collaborative, Agile environment and love solving complex integration challenges, we want to hear from you. Key Responsibilities Dynamics 365 Development & Customization - **Core Development:** Design, build, and maintain robust D365 CE applications. Write custom plugins, workflows, custom workflow activities, and API integrations using **C#** and **.NET/Core**. - **Frontend Customization:** Develop high-performing client-side customizations using **JavaScript, TypeScript, HTML, and CSS**. - **Functional Configuration:** Configure and customize core Dynamics 365 modules, including **Sales, Customer Service, and Marketing** (experience with **Field Service** is a major plus). - **Solution Management:** Manage solutions, application lifecycles (ALM), and system deployment across environments. Database Integration & Reporting - **Oracle PL/SQL Engineering:** Write, optimize, and maintain complex SQL queries, stored procedures, packages, functions, and database triggers to ensure seamless data flow between Dynamics 365 and our Oracle databases. - **SSRS Reporting:** Design, develop, and support high-impact, data-driven **SSRS (SQL Server Reporting Services)** reports and complex SQL-based reporting solutions. Architecture, Performance & Support - **Technical Leadership:** Participate in technical design discussions, collaborate with architects, and provide scalable, secure solution recommendations. - **Troubleshooting:** Diagnose and resolve complex production issues, system bottlenecks, and integration failures. - **Security & Performance:** Ensure high application performance, optimal database indexing, and strict adherence to enterprise security protocols. Technical Skills & Qualifications Mandatory Technical Skills - **Dynamics 365 / Microsoft Tech:** - Strong hands-on experience with **Dynamics 365 CRM / CE** and **Dataverse**. - Deep proficiency in **C#** and **.NET Framework / .NET Core**. - Extensive experience building and consuming **REST APIs**. - Proven expertise in CRM customization: Plugins, Workflows, Business Rules, and Ribbon customizations. - **Database Skills (Oracle PL/SQL):** - Strong, hands-on experience in **Oracle PL/SQL development**. - Expert-level capability in writing **Stored Procedures, Packages, Functions, Triggers**, and complex SQL queries. - **Reporting Services:** - Solid track record of developing and supporting **SSRS Reports** and custom SQL-based reporting pipelines. Preferred & Nice-to-Have Skills - **Azure Integration Services:** Experience with Azure Functions, Logic Apps, Azure Service Bus, and API Management (APIM). - **Microsoft Power Platform:** Familiarity with Power Apps (Model-Driven & Canvas), Power Automate, and Power BI. - **Certifications:** Microsoft certifications in Dynamics 365, Power Platform, or Azure technologies. - **Enterprise Experience:** Experience with multi-region/global CRM implementations, enterprise-scale CRM transformations, and high-security compliance. - **Modern Features:** Exposure to Dynamics 365 Customer Insights or Copilot/AI capabilities. Soft Skills & Team Fit - **Problem-Solving:** Exceptional analytical and troubleshooting capabilities. - **Communication:** Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical stakeholders. - **Collaboration:** A strong team-first mentality with the ability to work independently in a distributed Agile/Scrum environment. - **Ownership:** A proactive, self-starter attitude with a strong commitment to delivery excellence and engineering best practices.