Network Engineer - Software TAC

Job description

Network Engineer - Software TACThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **Aruba** is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you. **Job Summary** We are looking for a motivated **Engineer 1 – Network Support** to join our global technical support team in Bangalore. The role involves providing support for enterprise networking and Network Access Control (NAC) solutions, primarily based on ClearPass. The engineer will support global customers through phone, email, and chat, assisting in troubleshooting and resolving issues related to network connectivity, authentication, and access control. This is a **hybrid working** role and an excellent opportunity to build strong expertise in enterprise networking and security technologies. **What you’ll do:** **Key Responsibilities** - Provide technical support for networking and ClearPass-related issues to global customers - Troubleshoot wired and wireless network connectivity and authentication issues - Work on access control problems involving **802.1X, RADIUS, and guest authentication** - Analyse logs, configurations, and basic packet captures for troubleshooting - Document issues, troubleshooting steps, and resolutions in ticketing tools - Collaborate with senior engineers for escalations and complex cases - Follow defined processes and SLAs in a **24x7 support environment** **Required Skills & Knowledge** - Strong understanding of networking fundamentals: - OSI Model and TCP/IP - IP addressing and subnetting - ARP, DHCP, DNS - VLANs and switching basics - Routing fundamentals (basic static routing) - Broadcast, multicast, and unicast traffic - STP and link aggregation basics - Basic understanding of: - Network authentication concepts (AAA, 802.1X, RADIUS) - Network security fundamentals - Wireless networking basics - Basic Active Directory and LDAP awareness - Basic Linux knowledge: - Command-line usage - Log navigation and troubleshooting basics - Strong analytical and troubleshooting skills - Good verbal and written communication skills - Ability to work in a structured support environment **Preferred Skills (Good to Have)** - Exposure to Network Access Control (NAC) or ClearPass (internship / project / training) - Certifications such as **CCNA / CWNA / RHCSA or equivalent** - Basic knowledge of Wireshark or packet capture tools - Basic scripting exposure (optional) **What you need to bring:** **Experience** - Typically, 0-2 years’ experience. **Education** - Bachelor’s degree in **any discipline** (B.E./B.Tech, B.Sc, BCA, B.Com, BBA, BA, etc.) - Candidates with networking training, certifications, internships, or strong technical aptitude will be preferred **Work Schedule** - This is a **24x7 global support role** - Requires working in **rotational shifts, including nights, weekends, and public holidays** - Flexibility to support global customers across US / EMEA / APAC time zones - This is a **Hybrid working** role based in Bangalore/Chennai **Soft Skills** - Strong customer service orientation - Problem-solving mindset and eagerness to learn - Ability to work in a team environment - Strong attention to detail and documentation quality - Ownership and accountability in resolving issues **What We Can Offer You:** **Health & Wellbeing** We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. **Personal & Professional Development** We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. **Unconditional Inclusion** We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. **Let's Stay Connected:** Follow [@HPECareers](http://instagram.com/hpecareers) on Instagram to see the latest on people, culture and tech at HPE. #india ### ### #aruba **Job:** Engineering **Job Level:** TCP\\_01           HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: [Equal Employment Opportunity](https://hr.ext.hpe.com/Equal-employment-opportunity-policy.pdf). **Hewlett Packar