Network Voice

Job description

**Role**-Network Voice. **Experience**-8 to 10 yrs. **Location**-Hyderabad. **Job Requirements-** Seeking a highly skilled Cisco Collaboration Engineer with **6 to 8 years of experience** in **Cisco Call Manager, Unity, and Voice Gateways**, **Expressways,** and **4 years of hands-on expertise** in **Cisco Unified Contact Center Enterprise (UCCE)**. The role involves designing, implementing, and supporting enterprise-level voice and contact center solutions. **Key Responsibilities-** - Design, implement, and manage Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Voice Gateways. - Oversee enterprise IP Telephony deployments across multiple regions, ensuring scalability and high availability. - Perform upgrades, patching, and vulnerability mitigation for Cisco IPT systems. - Troubleshoot complex VoIP issues, including SIP, H.323, and MGCP signaling. - Implement and support **Cisco UCCE** solutions, including routing scripts, call flows, and agent desktop configurations. - Configure and maintain **Cisco UCCE components** including ICM, CVP, CUIC, Finesse, and VXML applications. - Perform system upgrades, patching, and vulnerability mitigation (e.g., CVEs). - Troubleshoot complex voice and contact center issues, ensuring high availability and performance. - Configure and maintain **Five9 components** including Campaigns, IVR, Agents