Noc Engineer 2

Job description

Role Title NOC Infrastructure Engineer Location Bangalore, India Onsite; 247 Network Operations Center Role Overview The NOC Cloud Infrastructure Engineer is responsible for 247 operational monitoring, support, and incident response for cloud infrastructure with a strong emphasis on cloud networking. This role ensures availability, performance, and reliability of cloud platforms through proactive monitoring, structured incident management, and disciplined NOC operations. The engineer works closely with Senior NOC Engineers and the Operations Center (OC) to deliver continuous coverage and rapid restoration. Core Responsibilities • Monitor cloud infrastructure across compute, storage, and networking layers. • Respond to alerts and incidents in accordance with NOC SOPs and escalation matrices. • Perform initial triage for cloud and network-related incidents (P1P4). • Troubleshoot connectivity, routing, DNS, and load-balancer related issues in cloud environments. • Escalate complex or unresolved issues to Senior NOC Engineers or specialized teams. • Support Major Incident Management (MIM) bridges with technical diagnostics and status updates. • Maintain accurate incident records, timelines, and communications in ITSM tools. • Participate in structured shift handovers to ensure follow-the-sun continuity. Monitoring & Observability • Continuously monitor cloud and network health using centralized dashboards. • Detect availability, performance, latency, and connectivity issues before customer impact. • Validate alerts, reduce noise, and follow defined alert response procedures. • Contribute to improvements in dashboards, alerts, and runbooks. Monitoring & Tooling (Required) • AWS CloudWatch (metrics, logs, alarms) • Azure Monitor and Log Analytics • Splunk for log analysis and alert correlation • Grafana and/or Prometheus for metrics visualization • ServiceNow or Jira for alert-to-incident tracking Technical Requirements • Cloud Platforms: Hands-on operational experience with AWS and/or Azure. • Cloud Networking: Proven experience with VPC/VNet design concepts, subnets, route tables, NAT/IGW, DNS, load balancers, VPN/peering, and security groups/NSGs. • Network Troubleshooting: Ability to diagnose latency, packet loss, routing, firewall, and name-resolution issues in cloud environments. • Servers & Compute: Linux and Windows server administration in cloud environments. • Storage & Backup: Understanding of cloud storage services and backup/restore concepts. • Databases (Ops-level): Awareness of cloud databases (RDS / Aurora / Azure SQL) and common operational symptoms. • Kubernetes (Preferred): Basic operational knowledge of Kubernetes / EKS workload health. • Automation (Preferred): Familiarity with Terraform and scripted operational tasks. Required Experience • 5–7 years of experience in NOC, Cloud Infrastructure, Network Operations, or SRE roles. • Hands-on experience supporting cloud networking in 247 operational environments. • Experience with incident response, escalation, and shift-based operations. • CCNA or equivalent networking certification (preferred) • AWS Certified Solutions Architect or Advanced Networking Specialty Behavioral & Operational Skills • Strong troubleshooting and analytical skills across cloud and networking domains. • Clear communication during incidents and shift handovers. • Ability to operate calmly under pressure in a 247 NOC environment. • Team-oriented mindset with a strong sense of operational ownership. Preferred Certifications • AWS Certified Solutions Architect or Advanced Networking Specialty • Microsoft Azure Administrator or Azure Network Engineer Associate • ITIL Foundation (preferred) • CCNA or equivalent networking certification (preferred) Shift Model 247 rotational shifts with structured handovers and escalation support.