Noc Support Engineer

Job description

**Key Responsibilities** - Continuously monitor network and system performance, analyze events, and detect issues in real-time & Manage the troubleshooting of critical incidents - Analyze network logs and data to identify trends and root causes of incidents and recommend corrective actions. - Strategically collaborate with all project teams to ensure consistent alignment across all deployment-related activities. - Manage and troubleshoot Cisco Meraki SD-WAN, Fortinet SD-wan environments, including MX, MS, MR, and Systems Manager components. - Engage in formal liaison with internal teams and cross-functional technical representatives. - Provide expert recommendations to internal teams regarding the deployment of new features. - Implement changes as applicable, conduct rigorous testing, and facilitate formal handover. - Resolve complex issues related to Network Deployment. Identify potential failure points and recommend strategic mitigation solutions. - Provide Level 1 support for network-related issues, including escalations from the service desk and Level 1 support teams. - Manage and troubleshoot TP-Link environments, including router, Load Balancer, Switches, Access Points and Systems Manager components like omada controller. - Monitor network performance and ensure availability and reliability using monitoring tools and dashboards. - Implement configuration changes and support Meraki dashboard operations, including policy updates, firmware upgrades, and site deployments. - Collaborate with cross-functional teams on network projects, expansions, and security improvements. - Maintain network documentation, diagrams, and inventory records in accordance with change management procedures. **Soft Skills** - Excellent problem-solving and analytical skills - Strong communication and stakeholder management abilities - Ability to work under pressure and manage multiple priorities - Customer service orientation with focus on user experience **Required Qualifications** **Experience & Education** - Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). - 1–3 years of hands-on experience in a network engineering/support role. - Proven experience with Cisco Meraki and Fortinet SD-WAN solutions (Meraki certification is a plus). - Strong understanding of network protocols (TCP/IP, BGP, OSPF, VPN, VLANs, NAT, etc.). - Excellent analytical and troubleshooting skills, particularly with network performance and connectivity issues. - Ability to work well in team-oriented environments and communicate effectively with both technical and non-technical stakeholders. - Familiarity with network monitoring tools (e.g., Zabbix, Meraki Dashboard, Fortinet and other Monitoring dasboards). - Strong documentation and reporting skills. - Maintain and update the knowledge base with documented known errors. - Possess excellent written and verbal communication skills. - Availability and flexibility to work 24x7 shifts. - Thorough understanding of procedures, applications, and concepts within the relevant subject area and their application within the business context.